 |
|
17 Nov 2006
|
|
Registered Users
HUBB regular
|
|
Join Date: Mar 2004
Location: Cayce,South Carolina,USA
Posts: 85
|
|
|
Argentina shipping nightmare
I left my moto in Bueno Aires to have the motor rebuilt and flew back to the US. I ordered all of the necessary new parts and shipped them via DHL to Bueno Aires. Customs will not let them into the country, stating the parts are used, even though they are still in original packages, have a packing list and all documents state parts are new. DHL Argentina states they cannot do anything. The mechanic cannot get anywhere with customs or DHL. They want $500 US to send them back (it was $188 to ship there). Without the parts the bike obviously cannot be repaired or driven out of the country in the timeframe I was given. It seems clear either customs (and DHL Argentina ) are lazy, ignorant, or want a bribe. I cannot do anything about the first 2 and, even if I wanted to, I cannot do the third from here in the US. Any suggestions?
|
18 Nov 2006
|
 |
Registered Users
Veteran HUBBer
|
|
Join Date: Mar 2005
Location: Buenos Aires,City of good sex,mate and asado!
Posts: 539
|
|
|
Strange thing to hear
Many travellers have picked up spare parts from the "correo internacional" in Retiro.Probably you had to go to DHL in town?There is no issue with used spareparts.What you and i couldn´t import are used bikes!!!!At least permanently......
Hire a lawyer and put some pressure.Try again nicely first.How bad is your castellano?(spanish).Isn´t there may be some issue,hahaha
Where in BA are you?
PM me.
KH
__________________
http://vientoderipio.blogspot.com/
America is a nice continent,not a country.All people who lives in this continent are americans.Discover it in peace!
|
18 Nov 2006
|
|
Registered Users
HUBB regular
|
|
Join Date: Mar 2004
Location: Cayce,South Carolina,USA
Posts: 85
|
|
|
I am in the USA
I am fairly helpless to do anything from here and aduana and DHL know it. The parts are motor parts for a Harley- I would not put in used parts even if available. I have used parts in the moto-that's the problem!
|
18 Nov 2006
|
|
Registered Users
HUBB regular
|
|
Join Date: Mar 2004
Location: Cayce,South Carolina,USA
Posts: 85
|
|
|
Consulate
I have emailed the Argentine Consulate here, I will try the American Consulate in Argentina. I was going to carry the parts on the plane on my return flight, but the mechanic wanted them ASAP to get the work done. You can bet I regret shipping them . Thanks for the info.
|
18 Nov 2006
|
|
Registered Users
HUBB regular
|
|
Join Date: May 2006
Location: Costa Rica
Posts: 36
|
|
|
Hire a customs broker.
__________________
Motomech
Playas del Coco
Costa Rica
"..an attaching bike on which one rolls serenly along."
(Google translation of a French R100GS review)
|
18 Nov 2006
|
|
Registered Users
HUBB regular
|
|
Join Date: Mar 2004
Location: Cayce,South Carolina,USA
Posts: 85
|
|
|
Broker
Well, DHL was supposed act as the broker but instead the Argentina unit sits on their thumbs whining that they cannot (read:won't) do anything. The package only has small gaskets, bearings, bushings,etc. It is hard to see why they even targeted it.
|
18 Nov 2006
|
|
Registered Users
Veteran HUBBer
|
|
Join Date: Mar 2005
Location: Buenos Aires,City of good sex,mate and asado!
Posts: 539
|
|
|
On who´s name was the box sent?
Remember that only the person whos destinatary can pick up the box.Did you send it with the mecanics name?
Otherwise big trouble.
Good luck
__________________
http://vientoderipio.blogspot.com/
America is a nice continent,not a country.All people who lives in this continent are americans.Discover it in peace!
|
18 Nov 2006
|
|
Contributing Member
New on the HUBB
|
|
Join Date: Sep 2006
Location: Netherlands
Posts: 12
|
|
|
pressure on DHL
Totally agree.
Where it might be difficult for you to arrange things in Buenos Aires,
you can start to make life difficult for your local DHL agent.
They claim to do fast and trouble-free worldwide deliveries, so let them keep their promise!
If there are any problems regarding import-rules they should have warned you before the shipment, i assume.
It might help when you tell DHL you will cancel your payment and that you'll also want your spare parts back or refunded.
Just try everything to make them contact their Argentinian office to get them to do their job.
Good luck and hope you'll succeed soon!
regards,
gerbie
|
18 Nov 2006
|
|
Registered Users
HUBB regular
|
|
Join Date: Mar 2004
Location: Cayce,South Carolina,USA
Posts: 85
|
|
|
I have found a USA DHL employee who has promised to take it up the line. We shall see. The package was addressed to the mechanic. A suspicious thing (besides customs claiming the parts are new) is that the mechanic received a note from DHL saying they could ship it back to me for $500 ( 2 1/2 times the original shipping cost). I am starting to feel I am the victim of blatant extortion. The HUBB replies have been helpful- thanks and keep them coming.
|
19 Nov 2006
|
|
Registered Users
Veteran HUBBer
|
|
Join Date: Mar 2005
Location: Buenos Aires,City of good sex,mate and asado!
Posts: 539
|
|
We are following the example from the north!
George
What an accurate view!Yes The current president is immitating your president.
What i don´t see up today is that argentina has´nt build a wall to a neighbor country.Or may be taking half other country too.
How much did you pay to "liberate" your bike from the customs?
You see we do our homework better now here in the south.Banana republic,hahahahaha no sir.Of course many bike tourists(not travellers) behave like in one.
Hals und Beinbruch mein Freund.
Now you now why we love americans(north).
Mucha suerte y cuidate!
Nos vemos
__________________
http://vientoderipio.blogspot.com/
America is a nice continent,not a country.All people who lives in this continent are americans.Discover it in peace!
|
19 Nov 2006
|
 |
Registered Users
Veteran HUBBer
|
|
Join Date: Mar 2003
Location: Buenos Aires - Argentina
Posts: 520
|
|
Martin
Miah had a similar problem few months a go.
Your packet probably is in Airport custom . The thing is that is not allow to bring spare parts, if you want to do it you need import it. That means pay import taxes .Because you will use them here anyway that later you take the bike outside the Country.
The one to be consigned the packet has to go to Custom at the cargo Area and pay the import taxes to pick up your parts. That’s all.
I did it with the things that Jeremiah St Our’s wife send to him with federal express.
It take us less than one day.
If you need a hand told to the one who are consigned the packet to call us.
Saludos.
Sandra & Javier…
www.DakarMotos.com
|
19 Nov 2006
|
|
Registered Users
HUBB regular
|
|
Join Date: Mar 2004
Location: Cayce,South Carolina,USA
Posts: 85
|
|
|
Javier, thanks for the response. My wife and I loved Argentina and thats why it is especially disappointing we may not have a repaired bike to go back to in Enero. The duties are $60 and the mechanic was willing to pay it but was told he still would not get the parts. If only aduana would take the time to realize their position is hurting Argentine people,too- the mechanic who may lose the rebuild job and its big labor charge and even you, as I still had the intention of purchasing that Sahara 3 rear and some shop time. As you may remember, my bike is a Harley so I took it to Juan Carlos Petrizzo of Petrizzo Motors, a short distance from the H-D shop, on the same road. Apparently, he feels he does not have the time or perhaps ability to haggle with aduana, even at the risk of losing a big job. Any help you could provide, even the email of someone higher up in aduana, would be helpful (although I cannot write in Spanish).
As for others who want to knock a country or profess your political views, please do not hijack my thread-get your own. I am here to work out a moto related problem; if you can't help do not waste space on this thread.
|
19 Nov 2006
|
|
Registered Users
HUBB regular
|
|
Join Date: Mar 2004
Location: Cayce,South Carolina,USA
Posts: 85
|
|
|
Javier
If you do not mind, I would like to give your phone number to Petrizzo in hopes he might call for advice on what to do. His number is 011 4793 9779. Any help anyone could provide would be greatly appreciated. I wonder if a mechanic went to aduana, asked them to open the package and declared the parts are new,would aduana be forced to admit their mistake and release the parts?
Martin
|
19 Nov 2006
|
|
Registered Users
Veteran HUBBer
|
|
Join Date: Mar 2003
Location: Buenos Aires - Argentina
Posts: 520
|
|
Martín
Ask to Juan Carlos to call me on the week time to my Workshop phone: 4730-0586 to see if both together can resolve something....
Sorry for answer F… Gringo post, my patriotic instinct was powerful than my little “Sudaca” brain. I promise I will try to control both..
Saludos.
Javier…
www.DakarMotos.com
|
19 Nov 2006
|
|
Registered Users
HUBB regular
|
|
Join Date: Mar 2004
Location: Cayce,South Carolina,USA
Posts: 85
|
|
|
Javier
No apologies,por favor. My remarks were NOT at all directed towards you, but at Gringo. Your country was very hospitable to us and I am glad you defended it. Now, about the aduana mess, I will encourage Juan Carlos (actually his wife, Mercedes, who has been the one calling aduana and DHL) to call you at the shop. Thank you. Petrizzo has a group of classic moto riders (not just Harley) that you may be interested in, if you like old motos. Martin
|
|
Currently Active Users Viewing This Thread: 1 (0 Registered Users and/or Members and 1 guests)
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
Next HU Events
ALL Dates subject to change.
2025 Confirmed Events:
- Virginia: April 24-27 2025
- Queensland is back! May 2-4 2025
- Germany Summer: May 29-June 1 2025
- CanWest: July 10-13 2025
- Switzerland: Date TBC
- Ecuador: Date TBC
- Romania: Date TBC
- Austria: Sept. 11-15
- California: September 18-21
- France: September 19-21 2025
- Germany Autumn: Oct 30-Nov 2 2025
Add yourself to the Updates List for each event!
Questions about an event? Ask here
See all event details
Check the RAW segments; Grant, your HU host is on every month!
Episodes below to listen to while you, err, pretend to do something or other...
2020 Edition of Chris Scott's Adventure Motorcycling Handbook.
"Ultimate global guide for red-blooded bikers planning overseas exploration. Covers choice & preparation of best bike, shipping overseas, baggage design, riding techniques, travel health, visas, documentation, safety and useful addresses." Recommended. (Grant)
Ripcord Rescue Travel Insurance™ combines into a single integrated program the best evacuation and rescue with the premier travel insurance coverages designed for adventurers.
Led by special operations veterans, Stanford Medicine affiliated physicians, paramedics and other travel experts, Ripcord is perfect for adventure seekers, climbers, skiers, sports enthusiasts, hunters, international travelers, humanitarian efforts, expeditions and more.
Ripcord travel protection is now available for ALL nationalities, and travel is covered on motorcycles of all sizes!
What others say about HU...
"This site is the BIBLE for international bike travelers." Greg, Australia
"Thank you! The web site, The travels, The insight, The inspiration, Everything, just thanks." Colin, UK
"My friend and I are planning a trip from Singapore to England... We found (the HU) site invaluable as an aid to planning and have based a lot of our purchases (bikes, riding gear, etc.) on what we have learned from this site." Phil, Australia
"I for one always had an adventurous spirit, but you and Susan lit the fire for my trip and I'll be forever grateful for what you two do to inspire others to just do it." Brent, USA
"Your website is a mecca of valuable information and the (video) series is informative, entertaining, and inspiring!" Jennifer, Canada
"Your worldwide organisation and events are the Go To places to for all serious touring and aspiring touring bikers." Trevor, South Africa
"This is the answer to all my questions." Haydn, Australia
"Keep going the excellent work you are doing for Horizons Unlimited - I love it!" Thomas, Germany
Lots more comments here!
Diaries of a compulsive traveller
by Graham Field
Book, eBook, Audiobook
"A compelling, honest, inspiring and entertaining writing style with a built-in feel-good factor" Get them NOW from the authors' website and Amazon.com, Amazon.ca, Amazon.co.uk.
Back Road Map Books and Backroad GPS Maps for all of Canada - a must have!
New to Horizons Unlimited?
New to motorcycle travelling? New to the HU site? Confused? Too many options? It's really very simple - just 4 easy steps!
Horizons Unlimited was founded in 1997 by Grant and Susan Johnson following their journey around the world on a BMW R80G/S.
Read more about Grant & Susan's story
Membership - help keep us going!
Horizons Unlimited is not a big multi-national company, just two people who love motorcycle travel and have grown what started as a hobby in 1997 into a full time job (usually 8-10 hours per day and 7 days a week) and a labour of love. To keep it going and a roof over our heads, we run events all over the world with the help of volunteers; we sell inspirational and informative DVDs; we have a few selected advertisers; and we make a small amount from memberships.
You don't have to be a Member to come to an HU meeting, access the website, or ask questions on the HUBB. What you get for your membership contribution is our sincere gratitude, good karma and knowing that you're helping to keep the motorcycle travel dream alive. Contributing Members and Gold Members do get additional features on the HUBB. Here's a list of all the Member benefits on the HUBB.
|
|
|
helps answer the question - Why Go? Inspirational stories by veteran travellers Greg Frazier (5 times RTW), Peter and Kay Forwood (193 countries), Tiffany Coates (Mongolia Mayhem) and Rene Cormier (University of Gravel Roads).
Get Ready! covers planning, paperwork, medical and many other topics! "Inspirational and Awesome!" See the trailer here!
What stuff do I need - riding gear, clothing, camping gear, first aid kit, tires, maps and GPS? What don't I need? How do I pack it all in? Lots of opinions from over 150 travellers!
break down language barriers, overcome culture shock, ship the bike and deal with breakdowns and emergencies."Just makes me want to pack up and go!" See the trailer here!
Grant demystifies the black art of Tire Changing and Repair to help you STAY on the road! "Very informative and practical." See the trailer here!
Ladies on the Loose! For the first time ever, a motorcycle travel DVD made for women, by women! These intrepid women share their tips to help you plan your own motorcycle adventure. They also answer the women-only questions, and entertain you with amazing tales from the road! Presented by Lois Pryce, veteran solo traveller through South America and Africa and author of 'Lois on the Loose', and 'Red Tape and White Knuckles.'
Cotton or synth sweat-wicking t-shirts with the cool Horizons Unlimited graphic on the front and a snappy slogan (changing every year) on the back.
Show your route on your panniers. Great conversation starter when you meet people on the road!
Motorcycle and travel books to inspire and inform you!
The definitive guide to planning your motorcycle adventure! This insanely ambitious 2-year project has produced an informative and entertaining 5-part, 18 hour video series. "The ultimate round the world rider's how-to!" MCN UK.
We are following the example from the north!
Linear Mode
