Law*of*sale
 

To continue my tour in North America, I would like to find a solution on a problem:
Can someone tell me my rights - law of sale in USA?
Afther two month on the road, my new Xplorer cases cracked ( the plastic ) Complained to Moto Machine a month ago. I am willing to pay the difference, to get the Exlusive cases.( just alumin. ) The problem afther ??? mails is that Moto Machine want me to send the Xplorer to them. When they have received the Xplorer, they send me the new ones. Meaning I must rent a rom for two weeks, to stay and have a place to receive the mail/parcel. Who must pay those weeks??? I want them to send me the new cases - receiving them, I take the Exlusive out of the boxes, put the Xplorer back, and return the crap.Doing it that way, I have to rent a room/ place for two days! Difficult to understand???
My expectation was to solve the problem( coming from Hepco & Becker ) in a week! Do things like this usualy take a month - two month in USA??
Living on the road, make it werry dificult.
https://picasaweb.google.com/1176682...eat=directlink

I can assure you that their warranty ONLY applies to replacement of the item, no more. And technically they want it back first to see what the problem is - did you crash the bike and break it for instance?

I'd start with a phone call, and very nicely explain the situation and see what they come up with. You want them on your side, not pissed off at you. :thumbup1:

A suggestion that should work fine- I've done it before - PAY FOR the new boxes, in full, and have them send them to you somewhere on your route. When they get the old ones and approve the warranty claim, they credit your credit card for the difference.

good luck!

As usual, wise words of wisdom from Grant!

You flatter me Lorraine :blushing: - it's all "school of hard knocks" - I tend to learn EVERYTHING the hard way! :)

Gasp! You mean, there's ANOTHER way to learn things????? I didn't know...

My mother keeps telling me there is, haven't seen it though... :taz:

Thank you Grant.
The cases have not been in a crash.
if Moto Machine don´t come with a better way, I do what you suggest. Pay full price for the Exclusive cases, hoping M.M. return the difference.

Hey, thank you all.

Looks like a happy ending. Moto Machine have deceided to send me new Exclusive cases ( I pay the difference ) Receiving them, I return the cracked Xsplorer cases.
Fixing this and hoses in the gasoline tank, in the end of January. Hopfully starting Februarry singing " on the road again...................."