RAC, refund delays ?
 

Hey, just wondered if any other people are currently trying to get their money back using the insurance indemnity?
RAC confirmed they received the carnet back on the 1st june and after about 4 weeks I got the RAC 350 portion back but they say they are experiencing delays on the insurance refunds as a result of changing procedures!!
How long does it normally take to get your money back?
Cheers all

I'm about to send mine back so I'll be watching this thread closely...

Ps I emailed then last week and they 'say' 6 weeks

RAC carnet rip off
 

I've been following this RAC carnet thread with interest.
I returned a carnet for refund on 19/7/13. They haven't acknowledged receipt yet, let alone refunded me any money.

I haven't been very impressed with the RAC, start to finish. The application process is ridiculously slow, the carnet way over priced £2925, they refused me an extension, and now will refund at a time that suits them. :nono:

I have a request! If anyone makes any progress with getting an ADAC carnet please let us all know via this thread. I am about to go off on another ride and will need another carnet. If there are any tricks to getting the RAC to provide a "No objection" letter to ADAC it would be great to know.

Thanks, David

I returned my CDP to the RAC in April and they haven't even acknowledged receipt yet. I sent them an email which prompted an automated responce, but nothing pertinent. I didn't realise this was such an issue, I suppose I'm lucky that it's only 500quid I'm owed. But I have to agree the whole process has been shambolic from day one, I had to chase them for 6 mths to get it in the first place, so I was expecting some tardiness in the repayment, but not however, to be completely ignored !
Perhaps we should form a group and approach Ann Robinson to presnt our case on Watchdog, shaming them on national TV !
UB.:D

Desperate frustration over RAC Carnet
 

Well Thank you all for the input.
We are currently in Tanzania we have contacted the RAC well in advance saying that we need to extend/renew our carnet. If we were to continue with our planned trip We would not be able to enter Egypt on the current document.
Their response has apparently has been one of blind beauracracy. They say 1. we must renew 2. We may not use any of the cash deposit that is on the original carnet I find this absurd as there is only one risk that is being guranteed and that is our vehicle.
3. In making a new application we have told them how difficult it is to download forms and other documents while on the move in Africa Their response was that as any documents would require a personal signature it wouldnt matter anyhow!
What this means to us is that we should now drop our further plans and drive to Egypt well in advance of our expiry date. Otherwise we could end up in real difficulty and possiblly not be able to discharge the Carnet.

Its a funny old world isnt it?
I am now wondering if in fact this is about the RAC not wanting to issue Carnets any more ??? I also wonder if those very helpful people that we dealt with initially like jessica have moved on because they are no longer allowed to be helpful?

These are just questions that I feel should be out there!
The RAC seems unmoved about our predicament

It has been made quite clear that there is no discussion to be had on this matter.
I would love to hear the official response from the RAC

Denied permission for ADAC carnet
 

I e-mailed the RAC a few days ago to ask for permission to apply for an ADAC carnet and here is their response:

Dear Sir

In line with the Carnet Convention, all CPD guaranteeing and issuing associations of the AIT and FIA are bound by a multilateral Guarantee Agreement which sets down all conditions for the guarantee and issue of Carnets de Passages en Douane.

An Association will issue Carnet documents only in respect of vehicles registered in the country of the Issuing Association. If, exceptionally the above condition is not met, the Issuing Association which receives the request for a Carnet must consult the Issuing Association in the other country concerned as necessary in order to ensure that adequate guarantees and permission is obtained.

We have made a decision as the issuing club for the UK, and to ensure we are following the guidelines of the agreement that we will now only provide permission for other clubs to issue Carnets on our behalf in exceptional circumstances. An example of an exceptional request could be; an application being part of an overall rally application the other club is issuing Carnets for where it makes sense that they issue all of the Carnets required for rally.

Kind Regards

Mark Clissold

Grrrrrrrrrr!!!

carne is usleas
 

i am now driving one a fake one thanks foto shop and printing company in india i whil make a few more fake ones sick and tierd off the carne the passage it cost shit loads offf money and yuo can go to india from nepal whid aout one yuost drive trou and dont stop att the custom the dont realy care any whay pakistan and iran dont give a dam iff yuo have one or not

Perhaps time to start organised protests, contacting MPs etc, esp as this government are so keen on choice and competition...allegedly.

Its basic racketeering and daylight robbery on the RAC's part. So glad I'm no longer a member

I got in contact with ADAC, they replied today (19/8/13) and they told me that they will not issue Carnet's to UK registered vehicles.

If anyone else has received a Carnet for a UK bike from anyone other than the RAC in the last month it would be great to hear about it.

David

After 3 emails over the last 2 weeks, I finally got confirmation from the RAC that they had received my CDP the first week in May ! They have assured me that my refund is on it's way, let's see !:D

''I got in contact with ADAC, they replied today (19/8/13) and they told me that they will not issue Carnet's to UK registered vehicles''.......................

The simple solution to this ( and the route I intend to use next time), is to buy your vehicle in Holland or Germany, as it the vehicles reg, not the owners that matters.
UB.

That's interesting, and how easy is it for UK residents to buy vehicles in Germany or Holland? Any specific issues? Cos otherwise I might try doing that as well.

Or how about registering your current vehicle in these countries? Is that possible? I'm a bit of a novice on these issues

According to RDW (dutch vehicle authority) a vehicle can be registered to dutch residents only, otherwise you'd have to register the vehicle for export. (source: RDW Website ) (never mind the funky google translate...)

If anyone knows a better way please post!

In the ADAC document that Charlemagne posted it says that there is an additional charge of 155 euros for vehicles on 'export plates' so it may still be possible.

I have already purchased my bike in the UK, maybe I could export it to Germany?