Nope, currently not helpful at all. They know about this post on HU, and they said it is misleading. They can only help if you have a UK registered bike. Scratch another one!

Updates anyone, particularly for Ebike???
 

Any updates from any direction on the subject of this thread?

A few months ago the website of the insurance broker Ebike was down for weeks, if not some months; I remember it well because I had just renewed my insurance with them and their fees increased quite a bit (but I have forgotten those details - it was last June and the renewal was due during a one month ride; therefore I renewed the insurance early, before riding away into the sunrise, and took the hit on not shopping around).

At that time, UK "chat" surmised that the site had been hacked, although the 4 wheel part of their overall website appeared to continue to function OK.

So, what news from any direction?

I found this:-
http://www.adventurebikerider.com/fo...of-humour.html

It is not encouraging about the prospects of ebike.

Ebike
 

I think Ebike must be busy digging its own grave.

My policy is coming to an end and I got the email about renewal but like others found I can't login to the website.

You can call them on a non premium rate phone number but I have no confidence in them now.

I followed links to their other businesses: home and contents has changed to One Insurance Solution. Pet insurance, I just get server not found. Various broken links when surfing around their different websites (einsurancegroup)

Ebike don't follow their own terms of business:

"eBike is an internet based service. Please note that our primary method of communication is via email. Any changes or adjustments to your policy can be made online by accessing your account at eBike Insurance - Welcome to eBike Insurance If you experience difficulties in making changes to your policy, please contact our Customer Services Team, whose details can be found on the ‘Contact Us’ tab on the homepage of our website. Please be aware that calls to the Customer Services Team are charged at premium rates."

Nobody can login.

I took a look at the Financial Ombudsman's website and they say from Jan to June 2012, 82% of complaints against E Insurance were upheld in favour of the customer against an industry average of 48%. So that indicates to me that they are not worth dealing with.

It's a shame because they offer lots that I want/need in a way that I want and need, but they simply don't deliver.

No end in sight
 

Ditto.
I have liked the way that I could change my insurance cover on line 24/7.
Now we are stuck with a call centre running to typical call centre hours of opening.

I agree that it is not looking at all good for this business which has had many months to get it's act together.
Right now the site is still down:-
https://www.egroup-insurance.com/quo...267.1425832987

Apparently the call centre works, but so do the call centres of many other insurance brokers - and that is all they are ultimately; the middlemen who come between us and the insurance companies that actually take the risk.
http://adventurebikerider.com/forum/...l-screwed.html

So, who knows of a good insurance broker in the UK????
 

Not only was it easy to change the details of the bikes covered on the policy via the ebike website but there was usually no charge for such changes, at least until the annual renewal............. what would be nice to have nowadays is a policy that does not last for 12 months (and without any extra charge for a shorter duration cover); I would gladly shop around more frequently, say every 6 months but, naturally, that wouldn't suit the insurance brokers (it could double their over-whelmingly difficult workload if everyone changed every 6 months).


With the current demise of the ebike website and the loss of this "automatic" system of changing the details I guess it gives the call centre staff every opportunity to impose extra charges for this service; just as all of the other call centres practice.

Another day, another dollar:-
http://adventurebikerider.com/forum/...ewal-time.html

My experiences with Ebike
 

I wrote this elsewhere about my experiences with Ebike insurance:



If you need to call ebike, rather than their premium rate number, call 01454 634 810.

I was with ebike for about 7 or 8 years. This year my insurance renewal premium went up 50% despite no claims nor convictions. Trying to get a NCB letter was an adventure: Not only is their website down, but their internal IT system seems to be shot to sh!t too.

Luckily I was on their normal 01454 number: I went through the phone menus and eventually managed to work out how to speak to a human. Said human seemed quite pleasant (preventing me from turning from assertive to rude). She really had no idea how their IT system worked.

Allegedly website problem is down to a security glitch (which started 6 months ago?!!).

Eventually received my NCB letter.

So went to Carole Nash = cheaper than my old policy price (not the 50% increased renewal quote), an 0800 number to call and humans who seem to know what they're talking about.

Had the same with Ebike in Feb. it was just crazy to stay with them at the price they quoted for renewal. They quoted £145, I got it elsewhere for £54, then added a second bike for a total of £86 ! ( 650cc & 250cc)

I allowed the policy to lapse and just didn't renew and the day after I had email attachment with NCB, so can't grumble about that. Like most of the "online world" when it works its great, when it breaks it's very stressful !

It just goes on, and on, and on
 

There is no end in sight:-
http://www.adventurebikerider.com/fo...re-a-pain.html

Insurance for Aussie registered bike for UK trip
 

Hi guys,

New to this site and not sure where to post this question so apologies!!

We are looking at shipping a BMW next month for a summer ride round the UK but are hitting a brick wall when it comes to insuring it for the duration (2 months), our current insurer over here will not / cannot insure the bike outside Australia and so far Bennetts and Carole Nash also advise if the bike is not registered in the UK they cannot help.
How do you get legal cover to ride your bike? Hubby has a full UK licence but we are no longer residents, another brick wall?

I have bought a bike already and it is being stored with family, how can I get insurance for that too. I hold full Aussie licence as passed bike test over here, not sure if this makes a difference.

Hoping for some good news :)
Julie

try Tourinsure

I have just spent a morning switching my insurance cover from ebike to CN.
Don't accept the first premium offered by the latter; they will negotiate there and then over the telephone.
CN use quite high-pressure sales techniques, but I've heard all that before.

I was with ebike for over 10 years it transpired but they have now lost their online capability for at least the past 12 months and, therefore, are no different to dozens of other telephone-based insurance brokers in the UK.

The 01454 number above goes to their "egroup" phone which is open only Monday - Friday and in the usual office hours at that.
CN still use an 0800 free-phone number and are available every day of the week.

Renewing Insurance while Abroad
 

Hi guys,

I have been travelling through France for the last five weeks and will be travelling around the world on Nelly, my Honda C90. Because of the nature of my vehicle and my own personal preferance for travel, I will be travelling very slowly and taking my time to appreciate and experience each place I go to. The entire journey I reckon will take perhaps longer than five years. I intend on being in europe for about six months, if not longer which presents a few insurance issues.

My insurance policy with Bennets runs out on the 30th of this month and I will need to look at renewing my policy or taking out a policy with another company.

I can only seem to find cover for 3 months abroad from any insurance company and requiring proof of departure dates (such as ferry tickets) if a claim is made.

Companies offering full cover in europe costs a fortune, one company's annual policy was in excess of €700, which is more than my C90 is worth financially and a lot more than I am willing to fork out each year for insurance.

I am aware that when i reach the Middle East, Asia, South America and Africa insurance is less of an issue however i will be in Europe for some time and cover is more important.

Has anyone had any experience with this and how have they gone about it?
Any advice would be appreciated.

I am half tempted to take the cheapest policy for a year and take my chances. Eventhough, theoretically, i will not be covered, at least i will have a slip of paper saying I have insurance that should get me past borders etc (As i don't have to proove when left England to anyone it shouldn't matter unless i have an accident).

Either way i need to make a decision fast so anyone who has some advice or experience to impart would be hugely appreciated!

Thank you all,
Best Regards
Eimhin
Travelswithnelly

I suggest you read earlier posts about getting 12 months UK insurance cover for riding in Europe.

In a nutshell, the brokers and their desk-bound telephone sales staff will try to offer you their standard product that produces the most profit for them viz and viz minimum effort on their part.
Locate a decent broker and it will come up with an insurance product that suits you.

:welcome: to the HUBB by the way; a first post!!

Here's a good result when using a UK based insurance broker.
http://www.horizonsunlimited.com/hub...urrently-81749

As stated therein, it is relatively straight forward to insure a bike registered in the UK, in this case using an International Driving Licence.