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19 Sep 2004
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Contributing Member
Veteran HUBBer
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Join Date: Aug 2000
Location: UK
Posts: 443
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Good Customer Service from Garmin
I broke one of the data pins in my Garmin GPS III plus, so sent it back to Garmin in the UK for repair.
Three weeks later, a brand new GPS III Plus arrived in the post, complete with batteries and a bill marked 'Free replacement'.
This kind of excellent customer service deserves a mention.
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9 Dec 2004
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Registered Users
New on the HUBB
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Join Date: Feb 2002
Location: Beaver, pa
Posts: 6
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I second that. My 111+ has been repaired free twice. Great company.
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25 Feb 2005
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Registered Users
Veteran HUBBer
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Join Date: Dec 2001
Location: Denver, CO
Posts: 227
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Yeah, great guys. I bought all my stuff in the US just before leaving on a European trip, and was in the UK installing the European City Select software - but had bad CDs. Quick phone call to Garmin, and a new set of CDs arrived the next day.
Great customer service.
Cheers,
Nick.
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Nick Taylor
www.exerro.com
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Vehicle Specs
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14 Mar 2005
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Registered Users
HUBB regular
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Join Date: Apr 2002
Location: Oslo, Norway/ Provence, France
Posts: 99
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Lost my European City Navigator CD. Sent them a mail with my serialnumber and unlock-code.... got a new CD in the mail witin 10 days. Great service, great product.
__________________
Dizzie
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14 Mar 2005
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Registered Users
Veteran HUBBer
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Join Date: Oct 2003
Location: Vancouver, BC, for now...
Posts: 792
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Hello. Just a curious question, did any of you fill out warranty cards when you purchased your GPS? If i purchased your GPS privately, would i receive the same service? This would be a huge selling-factor for the Garmin brand!
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14 Mar 2005
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Gold Member
Veteran HUBBer
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Join Date: Jan 2002
Location: Toronto, Canada
Posts: 2,134
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Garmin treats everyone equally concerning warranty service - it doesn't matter where or how you bought it, whether you are the first owner or the tenth owner. There is no warranty card to fill out.
Where they do make a difference is on the matter of free map updates. If, for example, you buy a GPS from an authorized Garmin dealer, and that unit has been sitting on the shelf for 3 years, which means the map CD inside is grossly out of date, Garmin will give you a free upgrade to the current CD when you register the GPSR. They will NOT provide this service for GPSR's that have been purchased secondhand, or from non-authorized dealers such as some (not all) internet retailers. This means, for the most part, that you are on your own if you buy your GPSR via eBay, unless the eBay vendor is a Garmin authorized dealer.
Michael (a Garmin beta-tester)
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Check the RAW segments; Grant, your HU host is on every month!
Episodes below to listen to while you, err, pretend to do something or other...
2020 Edition of Chris Scott's Adventure Motorcycling Handbook.
"Ultimate global guide for red-blooded bikers planning overseas exploration. Covers choice & preparation of best bike, shipping overseas, baggage design, riding techniques, travel health, visas, documentation, safety and useful addresses." Recommended. (Grant)
Ripcord Rescue Travel Insurance™ combines into a single integrated program the best evacuation and rescue with the premier travel insurance coverages designed for adventurers.
Led by special operations veterans, Stanford Medicine affiliated physicians, paramedics and other travel experts, Ripcord is perfect for adventure seekers, climbers, skiers, sports enthusiasts, hunters, international travelers, humanitarian efforts, expeditions and more.
Ripcord travel protection is now available for ALL nationalities, and travel is covered on motorcycles of all sizes!
What others say about HU...
"This site is the BIBLE for international bike travelers." Greg, Australia
"Thank you! The web site, The travels, The insight, The inspiration, Everything, just thanks." Colin, UK
"My friend and I are planning a trip from Singapore to England... We found (the HU) site invaluable as an aid to planning and have based a lot of our purchases (bikes, riding gear, etc.) on what we have learned from this site." Phil, Australia
"I for one always had an adventurous spirit, but you and Susan lit the fire for my trip and I'll be forever grateful for what you two do to inspire others to just do it." Brent, USA
"Your website is a mecca of valuable information and the (video) series is informative, entertaining, and inspiring!" Jennifer, Canada
"Your worldwide organisation and events are the Go To places to for all serious touring and aspiring touring bikers." Trevor, South Africa
"This is the answer to all my questions." Haydn, Australia
"Keep going the excellent work you are doing for Horizons Unlimited - I love it!" Thomas, Germany
Lots more comments here!
Diaries of a compulsive traveller
by Graham Field
Book, eBook, Audiobook
"A compelling, honest, inspiring and entertaining writing style with a built-in feel-good factor" Get them NOW from the authors' website and Amazon.com, Amazon.ca, Amazon.co.uk.
Back Road Map Books and Backroad GPS Maps for all of Canada - a must have!
New to Horizons Unlimited?
New to motorcycle travelling? New to the HU site? Confused? Too many options? It's really very simple - just 4 easy steps!
Horizons Unlimited was founded in 1997 by Grant and Susan Johnson following their journey around the world on a BMW R80G/S.
Read more about Grant & Susan's story
Membership - help keep us going!
Horizons Unlimited is not a big multi-national company, just two people who love motorcycle travel and have grown what started as a hobby in 1997 into a full time job (usually 8-10 hours per day and 7 days a week) and a labour of love. To keep it going and a roof over our heads, we run events all over the world with the help of volunteers; we sell inspirational and informative DVDs; we have a few selected advertisers; and we make a small amount from memberships.
You don't have to be a Member to come to an HU meeting, access the website, or ask questions on the HUBB. What you get for your membership contribution is our sincere gratitude, good karma and knowing that you're helping to keep the motorcycle travel dream alive. Contributing Members and Gold Members do get additional features on the HUBB. Here's a list of all the Member benefits on the HUBB.
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