Bought a new set of wet weather riding gear from Hein Gerick earlier this year. £220 for a pair of the Cruise trousers to replace a pair I went for 5 years back. After a few weeks I noticed above the right knee roll a hole had appeared probably the result of a burn (but I'm not sure how and when) - it has got worse. Probably to the extent that there is no use in me wearing these trousers any more. Anyone had any problems with burns on similar trousers?

The material looks completely lightweight and there is nothing underneath other than the Goretex. The rest of the trousers look to be fairly hefty I cannot believe there can be such a weak pooint? Anyone else got any experience with anything similar? I reckon the rest of the trousers would not burn through like this if they come into contact with the exhaust - surely the only explanation for this.

Anyone else had any grief with similar riding gear? I had some bother with a jacket from Hein Gerick some years back and they replaced it just like that. I spent £700 on that particular visit to HG and after taking them back (Farnborough store) to discuss the problem they were incredibly unhelpful. I asked them to send them back and I have just heard they are not interested in fixing them (I did not even ask for a replacement - I realise I have worn them for some distance).

Question is, who to contact next? I reckon these trousers are crap. There is a serious design/build flaw. I will post a picture when I get home. £200+ is a lot to pay for trousers that are no use to man nor beast after just a few weeks of use. The last pair saw me through all manner of bother in South America with no trouble at all. Trips down the road caused less trouble than riding my bike with these.

Any suggestions most welcome. A simple claim in the county courts might be the way forward - anyone any experience there for such matters? Done it for other matters but never on a bike issue.

Funny thing is I ordered some new gear from the buggers. I look forward to canceling it next time I call in to pick up the trousers. Bunch of tuaregs, I mean toerags.....

Not best pleased.

Matt