Quote:
Originally Posted by teevee
Hey mollydog. I'm mostly in Miami. Bought the cases from Germany because even after paying shipping to the US I saved over 30% off TT USA's prices.
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Since you already own the product ... I believe the warranty is valid no matter where you purchased it. Send it back to Seattle. Done.
I believe it's all one company and they communicate with Germany. Would help if you have receipt or warranty card.
If the case is 2 years or more old and you're just now complaining about the faulty latch ... well that's a bit different. But if it's NEW and was broken when you got it ... then I see no issue with exchanging it for a new Tourtech Rapid Trap Box.
(still that's amazing there is a 30% boost to USA customers!!  )
Hope something works out!
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