I have had a terrible experience with them. I have two new Transalps. Ordered two sets of crash bars in mid October. I finally gave up on ordering two sets of panniers because service was so bad and went with Metal Mules without a hitch. Anyhow, they said not in stock and would ship in mid November. I started inquiring at the end of November and after several emails they tell me they LOST MY ORDER.
First of December they finally say they are in stock and will ship out next day. Mid December I email them and they say they shipped and here is the tracking number with DHL. Number is no good and when I email them about it no response...................
In the meantime the wife did a low speed drop in the mud and scratched up side faring. NEVER will I do business with these people again. I have ordered stuff from all over the world trying to outfit these bikes and no probs with anyone but Touratech.
Matt
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