|
26 Nov 2011
|
Registered Users
HUBB regular
|
|
Join Date: Oct 2011
Posts: 36
|
|
Problems with DHL to Iran
Just a word of caution to anyone who needs to send parts to Iran: DHL may not be the best way to go. I had a 7kg box of parts sent from the UK to Iran. I used Parcel2go.com to get quotes. TNT was £2 cheaper than DHL for an express service, but I went with DHL because I perceived them to be the better known and therefore more reliable company.
My parts left the UK on Tuesday and arrived Tehran on Thursday. Not too bad; but unfortunately the problems have now started.
Today (Saturday) I received a call requiring me to pay 640,000 Rials (about €35) for the customs fees. Strange, as I included my Carnet de Passage and all documents to prove the parts would leave the country shortly (installed on my bike). I paid the fee by depositing money into a DHL account held at an Iranian bank. No explanation has been given as to why I had to pay this fee.
Worse still, DHL have now given my box to Iran Post for delivery from Tehran to Kerman. I have no idea why this was done, and now I have no way of tracking the box. Hopefully the box will not go missing (fingers crossed), but if it does my trip is over because my Pakistan visa will expire before I can get the bike running again. Of course DHL will then tell me it is not their fault, because they did their bit getting it to Tehran and it is Iran Post that is to blame.
Completely unsatisfactory service. My advice: send it TNT, although I haven't used them I doubt they could provide a worse service than DHL.
|
26 Nov 2011
|
|
Registered Users
Veteran HUBBer
|
|
Join Date: Jun 2000
Location: GOC
Posts: 3,335
|
|
Boycott DHL!
Before I start my little rant, good luck with getting your parts and the continuation of your trip. I'm envious.
DH-Hell seem to be developing their reputation by the day for being complete sh!t. This discussion happened recently on the HUBB: http://www.horizonsunlimited.com/hub...arts-dhl-60245
I experienced them in South America 10 years ago: Chapter 17 The Big Trip (the manager of the Cusco DHL franchise experienced a browning sensation in his trousers (unconfirmed ) when I pinned him to the wall and was 2 seconds away from remodelling his face, while persuading him to get in his car and drive to the airport to collect my "very delayed" parcel: He did indeed immediately take his car keys and returned 40 minutes later with my parcel....)
I never had the same lack of service with any other courier. Many are very good. TNT got a parcel of automotive parts from Germany to me in Cairo in 3 days, including clearing the notorious customs at Cairo airport at very minimal extra fees!
Good luck,
Chris
|
26 Nov 2011
|
Registered Users
HUBB regular
|
|
Join Date: Oct 2011
Posts: 36
|
|
DHL response
Just had a call from DHL, after sending an unhappy email or two. Their reply "to maintain a service with remote areas they enter into sub-service contracts... blah blah... 5 minutes later... in this case our sub-service contract is with the Iran Post..."
Seven minutes on the phone to tell me they got my box to Tehran and then put it in the post!!!
Last time I use DHL for this trip (and hopefully last time I'll need to).
Thanks Chris, I totally agree: Boycott DHL!!
|
Currently Active Users Viewing This Thread: 1 (0 Registered Users and/or Members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
| |
Check the RAW segments; Grant, your HU host is on every month!
Episodes below to listen to while you, err, pretend to do something or other...
2020 Edition of Chris Scott's Adventure Motorcycling Handbook.
"Ultimate global guide for red-blooded bikers planning overseas exploration. Covers choice & preparation of best bike, shipping overseas, baggage design, riding techniques, travel health, visas, documentation, safety and useful addresses." Recommended. (Grant)
Ripcord Rescue Travel Insurance™ combines into a single integrated program the best evacuation and rescue with the premier travel insurance coverages designed for adventurers.
Led by special operations veterans, Stanford Medicine affiliated physicians, paramedics and other travel experts, Ripcord is perfect for adventure seekers, climbers, skiers, sports enthusiasts, hunters, international travelers, humanitarian efforts, expeditions and more.
Ripcord travel protection is now available for ALL nationalities, and travel is covered on motorcycles of all sizes!
What others say about HU...
"This site is the BIBLE for international bike travelers." Greg, Australia
"Thank you! The web site, The travels, The insight, The inspiration, Everything, just thanks." Colin, UK
"My friend and I are planning a trip from Singapore to England... We found (the HU) site invaluable as an aid to planning and have based a lot of our purchases (bikes, riding gear, etc.) on what we have learned from this site." Phil, Australia
"I for one always had an adventurous spirit, but you and Susan lit the fire for my trip and I'll be forever grateful for what you two do to inspire others to just do it." Brent, USA
"Your website is a mecca of valuable information and the (video) series is informative, entertaining, and inspiring!" Jennifer, Canada
"Your worldwide organisation and events are the Go To places to for all serious touring and aspiring touring bikers." Trevor, South Africa
"This is the answer to all my questions." Haydn, Australia
"Keep going the excellent work you are doing for Horizons Unlimited - I love it!" Thomas, Germany
Lots more comments here!
Diaries of a compulsive traveller
by Graham Field
Book, eBook, Audiobook
"A compelling, honest, inspiring and entertaining writing style with a built-in feel-good factor" Get them NOW from the authors' website and Amazon.com, Amazon.ca, Amazon.co.uk.
Back Road Map Books and Backroad GPS Maps for all of Canada - a must have!
New to Horizons Unlimited?
New to motorcycle travelling? New to the HU site? Confused? Too many options? It's really very simple - just 4 easy steps!
Horizons Unlimited was founded in 1997 by Grant and Susan Johnson following their journey around the world on a BMW R80G/S.
Read more about Grant & Susan's story
Membership - help keep us going!
Horizons Unlimited is not a big multi-national company, just two people who love motorcycle travel and have grown what started as a hobby in 1997 into a full time job (usually 8-10 hours per day and 7 days a week) and a labour of love. To keep it going and a roof over our heads, we run events all over the world with the help of volunteers; we sell inspirational and informative DVDs; we have a few selected advertisers; and we make a small amount from memberships.
You don't have to be a Member to come to an HU meeting, access the website, or ask questions on the HUBB. What you get for your membership contribution is our sincere gratitude, good karma and knowing that you're helping to keep the motorcycle travel dream alive. Contributing Members and Gold Members do get additional features on the HUBB. Here's a list of all the Member benefits on the HUBB.
|
|