Problem solved. Went to Casablanca to sort it out with customs ourselves. Took us more than half a day and payed 196 MAD importtax for the 2 Maglite Mini PRO .
The clothing was free of charges at the end, after talking to at least four officers and two chefs.
UPS was a pain in the ass!
They wanted us to paf for the storage in the warehouse and stated that they could have solved the problems with customs as being professional.
Apparantly he forgot that he has send us a mail to come to Casablanca and pay 9600 MAD !!!
Lesson to be learned: don,t indicate the value of the package on the oputside, because they will use this as an amount to calculate the dutytax.
Lesson 2 : " service " UPS: sucks
Karima Afsahi
NOT Responsable Service Import: refuses to answeer properly our email and even the telephone calls from our Moroccon friend in both French and Moroccan. Phonecalls were put in hold for more than &à minutes and NO ANSWERS.
Latest NEW info: 2 weeks after we picked up the package in Casablanca the tracking and trace system of UPS stated: Receiver refused the delivery!!!
|