I am flying bike out from Heathrow to Montreal in June. The FAQ stuff I got from air canada said that 24 hours of storage was included at either end and that they would look to try and ensure the freight flight and the pax flights were coordinated so that no additional costs were incurred.

I am planning to use James Cargo for the DG certificate and customs. £45 for the DGC and £10 for customs. So I am hoping I simply ride into the air canada cargo area, hand over the bike get receipt, and let the professionals take over form there. At Montreal I am hoping its as simple as get through customs etc, taxi to the AC cargo area, show the receipt and pick up the bike and ride away. I hope!!

I will see if I can attach the files.

Here's some answers to my questions:
)

By clean I believe they mean it cant be covered in dirt and mud. They are talking more for off-road bikes as the mud you bring in may contain contaminates etc.
We accept bikes that are riden on streets so a simple wash down or wipe down is fine. It doesnt have to be show room clean if you know what i mean.

2) Normally our check-in process in montreal is about 6 hours. Because this is a motorcycle the check-in process will be quicker as we only have to visually see the bike to check it in.
When you land.. the process to go threw customs may take an hour tops to get your bags and leave the airport. We are located about 10-15 mins away but its a simple drive. We have a customs office that is open till 8pm at the end of our building so i believe if you land at 16:30.. you will have enough time to claim your bags, pass threw customs at the airport and make it here in time to custom clear your bike for same day checkin. If you like, send me an email the day prior to departure and ill help get the bike checked in quicker to help you out.

Address for pickup in montreal is CARGO NORTH SECTOR 2200 REVERCHON, DORVAL, H9P 2S7. Air Canada Cargo.

3 + 6) There are storage charges for motorcycles after 24 hours. This is due to them being considered dangerous goods.

Minimum charge per shipment
$85.00
Minimum charge per day
$40.00
Rate per Kg
$0.50

In LHR they charge 11.25 Euro's per kg.

You can see for yourself by visiting www.aircanada.ca/cargo , click shipping on top, and then selected ground handling charges.

4) You may want to contact LHR for the handover process. In montreal we like to have the bike the day before transport to give us time to inspect the paperwork, security check the motorcycle, and prep it for departure. The total drop-off process is about an hour. LHR TEL: 011 44 2087508247. Give them a call, tell them you are sending a motorcycle as part of a promotion and to contact us in montreal if they have any concerns as this email address.

5) Because of our natural 6 hour check in.. if you plan on flying back on the 9th.. it would be best to drop the bike off on the 7th, we fly it the 8th.. and when you arrive the morning of the 10th in LHR, there should still be roughly 5-6 hours left of free storage which gives you plenty of time to get your luggage, pass threw customs, and head over to LHR cargo to pick up the bike.

Let me know if you require any other information.

Motorcycle Promo 2015.pdf

Motorcycle Q & A 2015.pdf