I think NAVO is mainly used by big / commercial expeditions. We also enquired with them two years ago for our Kyrgyzstan to Pakistan leg in China and they're very professional and prompt. But they're also very expensive, especially if you're party consists of only one or two motorcyclists.
In the end we went with Wayne, because his price was reasonable and he had good reviews on this forum. However, Wayne handed us over to Taher of 'Kashgar Adventure Travel International' who did all the paperwork. We were quite happy with Taher's service and he was a friendly guy. He's on the HUBB as 'Taher'.
Good luck.
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