Chris is being far too kind when he says they mistake English e-mails for spam.

While Mr Yoshida Kozo is listed as the agent, I believe that a more useless agent does not exist on this earth

This is the guy that never answered e-mails or faxes (3 of each)
This is the guy who I faxed on one day, immediately confirmed receipt of the fax by telephone and by the next day he had lost the fax
This is the guy that I had to ring every hour to get him to actually issue a ticket
This is the guy who quoted US$530 for the fare including his bank charges of US$20 and when I sent US$530 (also paying my bank fees of NZ$20), he said that I had not sent enough.
Having requested confirmation of the charges and agreeing to pay the outstanding amount, he has not sent the ticket to Fushiki for collection despite my ferry leaving in 3 days time.

I haven't tried the Toyama agent but since the ferry leaves from Fushiki (near Toyama) and you will have to pick up the ticket, why not use FKK Air Service.

United Orient use ANOTHER agent in Fushiki (a company called Fushiki Kairiku Unso Co. Ltd. so cut out the middleman. This whole agency thing is peculiarly Japanese thing. Most companies seem to be agents for other companies, there is a whole mesh thing going on which made sense when communications were expensive. But now it's just another delay in the system