WARNING - AA Euro coiver is rubbish!!
Hi everybody,
Just had a nightmare experience with the AA's European breakdown cover and would strongly advise anybody to steer very clear of them - although the experiences of others may differ.
Very briefly, broke down on the autoroute yesterday (non fixable) and had to be dragged off. Its August so France is shut but they know that and despite insisting they would find a garage to help me, they could only nominate car garages, none of whom would touch it. Also discovered that they didn't mark it as active, so enqs only went out as non urgent. Clearly haven't got the capacity or infrastructure to deliver what they promise, or staff who talk to each other or manage. Stranded for 7 hours yesterday waiting for calls and chasing them - now have huge international mobile bill on way - followed by another 4 hours wait this morning in France for repartiation, followed by another 5 at Dover tonight because the garage they contracted to repartriate took other (more lucrative) police jobs and kept bumping me back. Only responded when they found another job nearby so could get double the money for half the fuel costs. Not impressed - big name, rubbish service. BE WARNED!!!
|