My letter to Touratech!

Hello Dominique and Herbert,

Touratech must hate travelers so much that they make it impossible to order stuff while they are on the road.

Ordering in Holland is nuts. I the past I ordered at the website in Germany and my order went as an email to a Dutch BMW dealer in Holland. Then someone, was ordering again in Germany, with a lot of mistakes. Of course they don't fix their mistakes and don't ship out of Holland!!!!!!!! For this stupid services I need to pay 4% more then the prices in Germany?????????????????. I drove at my Honda Africa Twin to this BMW dealer. All sales persons jumped at me and telling me that I drove an old bike, and need to buy their BMW. They explained me that they give extra services. I asked if I could test a new seat for my HONDA AFRICA TWIN, no I could only buy and not give back, so definitely not testing it. This is maximum irritating.

I can order in Germany, but not deliver out of Germany.

Ordering in French is hell because I don't speak French very wel. I can not pay with my Dutch credit card. The only other way of paying is with an French check, its 2014 and they still work with this insecure way of payment. And of course I don't have French checks. !!!! But this is the only way to get stuff delivered in France!!!!

I'm dutch, and traveling in France.

Touratech is really hating me!

For this reason avoid Touratech as much as possible. And If I buy something, I always remove their name of the product.

So what will happen now?? I don't now. I start to look for other stuff at other sites, I give up completely.

If a traveler is on the road and needs parts, forget Touratech, They hate You.

And now I hate You!

Bye,

Guus

You're surprised that TT are sh!te!?

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TBS.com

It sounds that everyone knows already, except me.

No I feel even more stupid that I tried to order again with TT.

It's a very frustrating day today.

A simple solution would be to not buy the stuff, you don't need most of it and the rest has alternative suppliers.

Try these guys:

https://sites.google.com/site/pooratrek/home



Andy

They won't respond to a mail like that. I wouldn't in any case.

Alternatively you could try the Belgian TT distributor, he speaks dutch and probably will ship to FR or NL as he's a good guy... just an idea...

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I don't know how TT have setup the whole thing, but it looks like franchises, and they dictate the minimum price - price wise I think the UK is the most expensive.

I've had both good and bad experience in regards to how they treat their customers; it looks like it's only in Germany it's possible to spare parts like half a pannier rack (but that might have changed in the last few years).

One have to give it to TT, they have figured out how to convince all adv. bike riders (or hopefuls) that you're not a real man (or woman) if you haven't spend all your savings in buying bling from them. They have useful stuff, but also a large amount of useless stuff..

As for seats; Kahedo's own branded seats are mostly cheaper (and better), and they do sell seat directly to end customers.


Casper

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They are bound by their distributorship contracts not to ship to any other country than their own.

If the Belgian guy ships to France, and the French distributor finds out about it, the Belgian guy can get his cash cow cut off, and Touratech Germany will either make him pay a big fine or will cancel his distributorship and appoint someone else.

Its a very strict franchise.

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I got an answer. Later in this tread I will explain what the solution is

I bought a new bike. I'm in the progress of changing it into a travelbike. All the special made stuff for my new bike I ordered at the producers in The UK, Germany and The USA and normal stuff from places in Europe. The only thing left are the panniers. The Zega is my choice and they coming from TT. But is very funny how hard it is to buy them for me.