that makes you just a bit biased then eh tobi? the - i get free stuff so i say its good-
and still getting others to change your tyres even on a 125cc?

hihi i wracked my spare tube when i tryed to replace it my selfe. Then i went 30km on flat tires to the next city. Oh i hate air tires...why cant they fill them with silicon or something like that???

When I first started out kitting my bike I was a complete novice (still am) and thought Touratech was the answer! Admittedly my bike was new to the Market F650GS twin and it seemed they were the only people who could supply me with the kit I needed.........

How wrong! Just before leaving for buenos aires I was desperate for a pannier liner bag so I ordered one.......it finally came in an opened envelope! The liner had been posted in one that was too small ! They didn't even fold it in half and try to seal it !

So much for the expensive delivery charge ..........if I'd had the time it would've been cheaper to ride from Portsmouth and collect it !

or you can ride pick it up at
TOURATECH ARGENTINA S.R.L.
Av. del Libertador 2216CP 1636Olivos - Pcia. de Buenos AiresArgentina

Same here except it was an F650 single. In about 2000 I owned a rolling TT advert. This didn't stop the waterpump going in morocco and the various panicky and wrong decisions that followed. You can't buy experience from a catalogue.

My (now long out of date) gripe was, as someone suggested with TT UK. They sold me an Acerbis tank but couldn't find a fuel tap that fitted the right way round and could be operated while sitting on the bike. They were impossible to get hold of by phone, didn't answer e-mails and charged me everytime they sent another wrong bit. The basic attitude was that I had the tank, had been sent a tap and should just get on and sort it myself. TT Germany basically refused to deal with me until I got a German colleague to kick up a stink. Then the correct bit came from Italy overnight.

It's a pity the OP doesn't want to tell us what happened, my example is ten years old, although of course it still means TT UK are my last port of call for anything.

Andy

Seems to me that there's a huge difference between Touratech UK and, say, Touratech Germany or Touratech USA. The UK branch seems to be in the business of pissing people off whereas others actually do provide much needed services to actual travellers. I have only a few bits of TT on my bike, some because at the time there were no other alternatives (high mudguard), others because TT was by far the cheapest alternative (large luggage rack). However, one shouldn't forget that there's a massive price difference between Touratech UK and Touratech Germany. For the pieces I've mentioned the prices are:

front mud guard: 69,90€ but £76,13 (aka 91€, or +30%)
large rear luggage rack: 54,90€ but £59 (aka 70€, or +28%)

This means that the exact same gear bought in the UK is 30% more expensive! I haven't checked any other countries but traditionally, the US is a lot cheaper than Europe and I would thus expect US prices to be even lower than that. Thus, complaining about high prices is a UK-specific thing and doesn't apply to Touratech in general. Yes, they are still expensive even in Germany or the US, but nowhere near as expensive as they are in the UK. And no, nobody needs all their bling but some pieces are quite useful and not necessarily more expensive than anywhere else.

__________________
"Life is not a journey to the grave with the intention of arriving safely in one pretty and well preserved piece, but to skid across the line broadside, thoroughly used up, worn out, leaking oil, shouting GERONIMO!"

I think you're right about TTUK as opposed to TT elsewhere.

I kind of understand the reasoning, but it does annoy me that TT AG won't post to the UK (or the USA to UK). I've found Neidersach HQ to be nothing but extremely helpful. So much so, my Euro trip next Summer will involve a visit to buy there as oppose to here.

Earlier this year, I emailed TTUK to ask if some of their pannier accessories would fit my Panniers (non TT). Didn't even get a reply! Cheeky question, yes, but even so.That coupled with the rather large mark-up (why is that? Someone once suggested it funded their Dakar trips!!!) means that I will buy TT stuff, just on the continent. What little TT gear I have is very good.

Hi Guys n Gals,

a mate of mine calls them Tourettestech, as everytime he's sees their prices he say's 'How f*****g much'

Regards

Reggie

My anger had nothing to do with the cost of parts but with how I felt I was treated as a customer by Touratech-USA. I live in Seattle where the store is and had the opportunity to visit the store on 5 occasions. The first two times I worked with an employee by the name of Tov who understood good service. When Tov left the company I worked with the other sales people on the sales floor. At some point it seemed like they didn't consider me as a serious buyer and likely a dreamer with no money. I was told on three phone calls that I would need to call back the following day to see if the owner had returned the sizing sample for the Stadler Companero riding suit that I was buying. Each time I asked if they would contact me and they told me that they were to busy to call. The final straw was when I asked them to place the order for the suit and they refused because they weren't able to confirm that I had already paid my dealership. It's cold in Seattle and I didn't want to wait an extra day to receive my $2,500 riding suit. My dealership is closed on Mondays. I had already given the dealership a cashiers check for a new GSA and 10K for aftermarket equipment but they didn't believe me.

I received an email from an employee the day I posted my chagrin asking for my phone number. It seemed that they wanted to address my issues. I gave my phone number to them and waited to hear from them. It's been a week and I still haven't heard from them leading me to believe that they don't care. I'm also a little surprised that the owner has chosen to address my issues through an employee and not himself. Wow - over 2,300 people have read this thread. I guess that makes me surprised that Touratech Germany hasn't tried to reach out either.

I guess deep down I was hoping that someone would make a conserted effort to make me feel better about Touratech but after a week that's not the case. Today I have meeting scheduled with my GSA salesperson to outsource the items that I had planned to purchase from Touratech. If the owner of Touratech-USA is interested I'll be at Ride West BMW in Seattle at noon. I doubt anyone will care to show....

"If we don’t take care of our customers, someone else will."
-UNKNOWN

"If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends."
-JEFF BEZOS

"A complaint is a gift."
CLAUS MØLLER

boooooooooooooooooooooooooooooooooooooooooooo ring.........

If you don't even have delivery of your motorcycle yet, why did one day matter in the delivery of your $2500 riding suit? Who spends $2500 on a riding suit anyway? I thought I'd never be saying this about Touratech.... but maybe you should cut those guys some slack.

Just my tuppence worth, i was passing touratech in Wales and decided to drop in for a look.
The guy i was with was having dramas with a Sat Nav he had fitted (poorly) to his bike.
He asked one of the mechanics there what could be the problem, and said mechanic spent about an hour refitting the sat nav to the bike. He did not want and would not accept even the price of a pint for his time, so while i agree there is a lot of expensive stuff on sale they are not forcing you to buy it.
So if you dont want to buy it id say go elsewhere, if you do want it do some saving)

We all are looking forward to seeing a picture of you on a bike SOON with $10k worth of gear. I am curious, though... why did you order the suit and parts through your dealer when you live in Seattle and had visited the Touratech showroom many times? Even without the bike in my possession yet, I would have wanted to take the parts home and "fondle" them.

Man, a new GSA with $10k worth of bling... please do post soon!

By the way, nobody mentioned the cost of Touratech going to the motorcycle shows as a significant cost that needs to be paid back... I looked into the cost of the smallest booth in the worst location a few years ago to promote a non-profit organization; $5k for the booth. I can't imagine what it costs today, especially with paid employees manning it. I certainly couldn't guess at the cost of having a booth at the out-of-town shows!

Yeah, I ride a KLR and probably won't ever have TT on my bike, but sometimes I just have to chime in. I was called a "lookey-loo" once after ten minutes of talking to a shop about engine swap choices for a car... and called it fairly harshly. Maybe people like the OP are the reason someone didn't show patience with me (a serious customer until being called that).

Tigers mate, please don't take this the wrong way but:

A riding suit is a riding suit is a riding suit. Buy some thermals from Walmart a suit from the BMW dealership or nearest bike store and get out and ride the b****y thing. Logos and stuff makes no difference it's how many miles you get in.

Screaming that you'll only deal with the owner is why the sales guys don't want to sell you anything. They think that next week when you find the suit doesn't keep you warm at minus twenty, stop you falling off in the snow or make you attractive to women (or Scottish actors) you'll be back demanding something else. It's their business, right or wrong, they can make that call if they want to.

If you have a new GS and $10000, IMHO don't waste it on shiney ****. The entire contents of that catalogue will not make the slightest difference when the combination of tyres and rider is wrong for the conditions. Wait for the spring and get yourself to Alaska or the East Coast or something. The experience will be with you forever, that $2500 suit will be trashed the first time it touches the exhaust.

Sorry if that's the wrong answer but I'd hate to see anyone waste petrol money and the chance to live.

Andy

I bought a too tall for me at the time 1200GS in '05, and bought half a dozen bits from TT in the hope they would protect it when I dropped it. To date they have.

One bit, the Hard Part LA steering stop for the
BMW R 1200 GS/Adventure, R1200R, black 01-044-0403-0

may have been a total waste of money as I don't know if its just ballast or has done something when I have toppled over.

But, in '05, that was £120+! Now its £92.46. Still lots, but its got cheaper

I've been in the TT shop in Wales and didn't get a good impression. I did buy some more of their adjustable ziptie thingies though cos they're ace.

The TT GPS mount for a Zumo is £mega but "looks" better than Garmins effort that came with it.

Their pricing is still bonkers, but thats the same with BMW or anyone else too surely though? Taking my bike to a new to me BMW dealer for servicing had the service guys sniggering at my few TT bits, weird irony?!? And they scratched the screen

Having had an excellent BMW t**t suit since '05, and last month now ordered an Aerostitch, I must be missing out on a "proper" $$$$ suit? I'm such a cheapskate

I think this just boils down to other products, and customers, are available

Happy New Year, and safe travels

Jason