I would never use DHL. Shipped my leathers to the US from Costa Rica for $80. After I paid DHL would not ship them, wanted more money. Fortunately for me someone at DHL goofed and sent the package anyway. When I got home, the box had written on it "Hold, do not ship".
Next time I used DHL to send motor parts from the US to Buenos Aires. Declared value of $147. Promised 2 day shipping. Indeed, the package got to Bs.As. in two days, but not to the mechanic. DHL kept blaming Aduana. For 25 days I made dozens of phone calls and emails. DHL customer service told me for $1000 USD I could have my parts back. The US office refused to give me the email address of the Bs.As. office. Finally customer service said they could not do anything and closed the case. I finally got ahold of Aduana, which said they knew nothing of the situation. Aduana was not pleased to be blamed by DHL and got in contact with the DHL Bs.As. office and made DHL deliver the parts on the 30th day.
I refused to pay for the shipping due to the "failure of sevice" (DHL quote to me) and contacted the President's office with all details. They promised to take care of it. Next contact was a debt collection agency calling, which continues to this day.
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