Hi folks sorry for the delay in posting.
We eventually got another carnet. It was very stressful . Lots of phone calls and e mails starting from Africa for two weeks. We had to scan all the docs sign and resend them.
Then silence from the RAC. Somehow they did not receive the docs. Diana had to fly back to the UK for a wedding.
We were given a price for the carne which was double the value of our vehicle. This was unacceptable especially with Egypt involved, fortunately we had an original valuation for our bank guarantee from last year. The RAC would only accept this from someone who knew the vehicle. Any modifications are irrelavant. Eventually they agreed to our valuation and then it was straight forward. Two weeks later and Diana returned back to Africa with the new carnet.
One thing to note is after much discussion they agreed we could have the new carnet start date the same date as the old carnet ended. They also dropped the request for the date and name of border we would cross.
We had to drop Egypt off the carnet due to cost and the political situation. However if we need to go through Egypt it is possible to buy an Egyptian carnet for one month or use a TIP.
Another problem, our bank guarantee was for two years and the bank will probably charge for the second year as well as us paying the insurance indemnity to
The RAC . We will keep you posted . All in all a pain and racket.