Hi,

I planned to spend a year overseas in Canada (Working Holiday).
Therefore I wanted to take the bike with me.

On 26th of March, I shipped my bike via Ferry (RoRo) to Halifax, Canada.
I rode the bike myself to the port of Bremerhaven, Germany early in the morning (the ride is appr. 130 km).

I placed my bike in the shipping companys warehouse (shed?), got a receipt and left.
The next tuesday, I got an email from my shipping agent who told me that the oil filler cap was missing (the oil-filler cap is a special one which has a gauge to show the oil-temperature. It costs about 80-90 $).

I now believe that the cap was stolen, because I would have noticed if my right leg was oil dripping during the 2-hour trainride back home.

The problem is now, that the company which I hired is only an agent who establishes the connection between me an the logistics company (the one with the two 'W's).
The problem is as following: I have to make a claim against the big logistics company. The claims department is located in New Jersey, U. S. A.

The told me that the do not admint anything and that I have to wait until the shipping process is over (approx. around 13th of april).

I already send them all the documents an claimed a sum of more than 300,00 € for all services that need to be performed at the port of destination (oil change, engine check, pickup of the bike).

I fly myself to Canada on the very date and do not want to deal with any legal work during my tour, especially not with US-lawyers.
(I am an architect myself, not a lawyer or anything comparable).

Does anyone have an idea what to do next?
I still haven't payed the shipping agent, because I am afraid that he stops do work for me as soon as he receives payment.

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