Hello,

im not sure what other experiences people have had but, for the cost, I found James Cargo lacking. Despite some very good initial advice the "execution" of delivering the bike was very poor. For example:

a) The bike arrived 5 days late in Guatemala when I only had just over 3 weeks with it in Central America. I was very very clear about wanting the bike there on time because of this. It missed the first flight because the flight was full apparently. It missed the next flight because it was put on a wrong flight to Panama City and pulled of that plane at the last minute. It became apparent, as I waited in Guatemala City, that James Cargo werent aware of the weekly flight schedule. When I reminded them I offered to send the bike well in advance so that this didnt happen, they told me there would have been a daily storage charge and hence it had been on the last possible flight. I would have been happy to pay this to ensure delivery on time. To make things worse James Cargo blamed Iberia and showed no contrition whatsover (JC were offering the service and so blaming a supplier is unacceptable).
b) On my return I was told the cost of the return trip which was much higher than I had expected. As it turned out the company had used the wrong exchange rates for the quote by some margin and whilst they made a small adjustment to reflect this it was nowhere near the difference.

Whilst they were polite there was a lack of acceptance of any blame or recognition that I should be annoyed.

Any other people had similar problems? Any other companies people can recommend? I realise that you have to have some flexibility as not all shipping goes to plan but this service surprised me.

I know James Cargo advertise/have an affiliation with this site so it will be interesting to see if this message remains!

Toby