It is disappointing but is not surprising that you have firstly had electrical problems like this and secondly a poor or non existent response from BMW.
In the ten years that I have been a member of this forum I have seen numerous posts and debates about the reliability of the electronics on the latest BMWs and the quality of the backup service the company offers in the event of a problem and have concluded that neither are good enough.
They are well designed bikes, they must be or they wouldn't sell in such numbers, but they seem to have put more effort and money into marketing than into quality control or backup when something goes wrong in anything other than "normal" circumstances.
I wish you well in your attempts to get some satisfaction from BMW but suspect you will be either ignored or passed from one department to the next, perhaps others should take note of this when considering which bike to buy for that extended tour.
Do keep us informed as to how you get on and perhaps if anybody else has had a similar problem and managed to get a satisfsctory result from BMW they could pass on how they did it.
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