Hi all... I bought a XT600E (2003) fuel tank with air scoops a week ago on eBay.co.uk and today I received it today.....

The thing is...both air scoops arrived broken!
I asked the seller if it was insured and he said it is insured up to 150£ but what do I have to do to claim the insurance???

can anyone help me? please!!!!

Vando

Calm down!!

If you paid with Paypal, you'll be fine.

If the seller has 100% feedback, or nearly that good, and a fair few sales, Paypal or not, you'll be fine.

Ebay insist that the responsibility for safe delivery lies with the sender.

So does the law. The contract has not been completed until full and safe delivery.

Even Ebayers who try and absolve themselves of this responsibility by claiming in the listing "I post out without insurance, and will not be held responsible for loss or damage by Royal Mail" (or similair) are bound by Ebays rules, which insist that they are. In the event of non refund/repair/replacement, Ebay and Paypal have the power to remove monies from their ebay account, and/or give them a "strike". 3 strikes = no longer able to trade.

Look on the "Community" tab on your "My Ebay" page, check out the "Answer Centre" forums for people with similair problems, and some top advice.

But anyway....your rights....Technicaly, the sale has become null and void, as the seller has failed to fulfil their end of the contract - delivering the goods in the advertised condition - Give them every opportunity to right this, but do not lose out in any way because of their bad luck.

It is their responsibility to refund you in full, and seek whatever compensation they are entitled to from their chosen carrier. They will lose money on this, and will next time pay the extra pound or two for more comprehensive insurance. I do, and include it in my P&P costs, after a package to Hungary never got there (or so he said, who knows?).

Be polite, inform them of the problem - you didn't receive the goods as advertised, they were in fact broken, which was not the condition they were advertised as - and ask them how they want to recover the bits, and when you can expect a full refund. Do not even think of agreeing to a refund less delivery costs, if it's the delivery that caused the damage!

The forums on Ebay are a great source, so use them.

Good luck!

Tony

Hi tony. I've talked to him before regarding other parts he had for sale and I was always polite and so was he.

Even when I asked him if he had insurance on the item he said he did...

He does have 100% feedback and has 324 feedbacks.

in response to one of my messages to him he said: "yes i done upto £150 insurance on the parcel" and when I told him the fairings arrived broken he said I had to find out how much are the parts worth. SO tomorrow I'm going to a Yamaha dealer and as for an authenticated paper stating how much the fairings cost because I think he has to supply that for the insurance...(dunno the english word for that paper sorry )

I'm also going to take some pictures of the the fairings as confirmation as they are broken...

I did pay with Paypal......

You're a good guy.

Technicaly, this is all his problem to sort out, BUT he's already lost the value of the item, and paid postage on top of that, so he's not earned any money for the sale, AND it's cost him the postage fee too. You've just got a wait to get the items you want from someone else, so I think he'll appreciate your help.

A screenshot, or invoice, Paypal receipt or any proof of payment will be proof of the value of the item for the insurance company, as that is the market value the goods fetched in the sale.

What the insurance probably wont want to pay for is the postage cost, as that is nothing to do with the value of the goods. and the delivery was made.

These things happen.

Hi... I didn't understand what you meant by: "Technicaly, this is all his problem to sort out, BUT he's already lost the value of the item, and paid postage on top of that, so he's not earned any money for the sale, AND it's cost him the postage fee too. You've just got a wait to get the items you want from someone else, so I think he'll appreciate your help."

I put a bid on the last second for 37£ and won the fuel tank with the side fairings(same as the 2003 XT600E)...the shipping costs was almost 60£ (58,XX £).

I payed total of 97£ and said the to the seller he could keep the rest...

I just want the insurance to pay for the broken fairings because the tank didn't suffer anything.....

Vando

if he sent it from UK using parcel force or royal mail then dont panic, it is insured through them and good job too, when i wanted a pair of those yamaha wanted £65 each so £150 might just cover it.
it would be much easier for the seller to claim back here, and anyway the postal contract was with him, as is the onus to sort it out for you.
in my experience parcel force are good as gold with insurance claims, but if you are abroad it might take a while

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dave

Hi dave...and how did you manage to get the insurance money?

Thanks
Vando