Hilleberg Staika €800 tent that leaks!!
Hi all
Just a quick note for those considering buying a Hilleberg tent: ours leaks from the corner seams. There are five seams in our "bath tub floor", one across the middle which is taped and four corner seams that are not taped. We recently camped in heavy rain and a puddle built up near the corner seam. Water then entered the tent floor through the corner stitching.
I contacted Hilleberg and their response was "we'll send you a tube of glue and you can seal it yourself". I explained that I was on a motorcycle trip around the world and it would not be easy to provide an address to send the seam sealer to. I received no response to that email. So I sent further emails. The position I now understand is this:
The Hilleberg seam taping machine can't do corners, so they don't seal them. If you want these sealed you have to do it yourself, but they will send a tube of seam sealer; if you ask.
Completely unsatisfactory for a tent costing this much money!!!!
In my experience Hilleberg's standard of customer service has also been poor.
Something to bear in mind before you spend about twice the price of any comparable tent.
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