This post caught my eye as well. I've never met Toby but have followed him and exchanged messages here on HUBB and ADV Rider for 10 years. More recently he got into the buy/sell/rent business and the few reports I've seen have been good.
Toby is always reaching out to travelers offering his services from bikes to guiding. He is a Peru' expert, been there many years, done lots of exploring.
IMO, Toby has always come across as a 100% stand up guy. (No way is this guy a scammer) I'm guessing the problem here is a series of miscommunications, some bad luck and possibly a not so great bike or an abused bike.
If me, I'd never ever buy or rent a bike long distance, sight unseen ... only in person and only after a LONG test ride and detailed interview with the seller. Who sends cash ahead, sight unseen? Just not good business practice, IMO.
Toby seems to me like a "full disclosure" type of guy and I'm thinking that if he knew the bike had problems before hand he would have mentioned it. But I wasn't there ...
IMHO, (having owned 5 XR's over the last 20 years) they are not they most reliable bikes in the barn and DO run hot. They require careful servicing and a conscientious owner to go the distance. But Toby is an XR fan and has owned them for ages.
Until we hear from Toby, I'm thinking we've only really heard one side of the story. Parsed and edited emails are not always a fair way to present an argument, unless it's one sided.
Sorry all this has happened. Hope an amicable solution can be worked out that's fair to both.