Buddy had an accident, Swisscare denying claim
Hey guys,
My travel companion had an accident in Bolivia, albeit a minor one, that broke his ankle.
He has an insurance with Swisscare ( www.swisscare.com) with whom he confirmed beforehand he would be insured on his 650cc bike. (See attached screenshot)
Now, after he's paid the bills, they're denying his claim, saying they only cover up to 125cc. (Which seems to be consistent with their terms & conditions but they are very poorly worded) They're also being very rude to him on the phone and have not once returned his phone calls.
Can anyone with experience in these matters offer a second opinion? What should he do? What are his chances?
Also -- because I'm not sure how else I can help -- I thought tweeting about it might cause them to give him some better service. If you're on twitter could you please help us out by retweeting this tweet:
https://twitter.com/jessems/status/850435084314456066
Thank you for reading!
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