Swisscare - completely covered the plan
Dear community,
We as Swisscare have to add a final contribution to the post to avoid any mistakes.
GOOD NEWS : The case you mention was fully refunded to your motorcycle friend.
In fact, Swisscare's travel insurance is underwritten by the assistance company SOS Evasan SA who is responsible for the risk cover and the claims management. The company decided to not take in charge motorcycle based on an article in which it is mentioned racing. This was the primary refusal sent to your friend.
The concerned terms and conditions article was not clear and put your friend in some troubles. A quick tour on the insurance market will in fact show that it is not a problem to drive a motorcycle and be insured with an emergency medical cover. Some company charge a bit more premiums due to a higher risk.
The assistance company come back to Swisscare after this with additional information to argue the non cover of the case.
Anyway, Swisscare decided from his own to take his responsibilities as we confirmed a cover to your friend. All costs including those who are not covered under an insurance was paid.
From July 2017, a new travel plan will be launched. Swisscare decided to collaborate with another assistance company.
Team Swisscare
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