Go Back   Horizons Unlimited - The HUBB > Chat Forum > The HUBB PUB
Law*of*sale Law*of*sale
Register FAQ Calendar Today's Posts
The HUBB PUB Chat forum - no useful content required!

BUT the basic rules of polite and civil conduct which everyone agreed to when signing up for the HUBB, will still apply, though moderation will be a LITTLE looser than elsewhere on the HUBB.
Photo by Hendi Kaf, in Cambodia

I haven't been everywhere...
but it's on my list!


Photo by Hendi Kaf,
in Cambodia



Like Tree5Likes
  • 3 Post By Grant Johnson
  • 2 Post By Grant Johnson

Reply
 
LinkBack Thread Tools Display Modes
  #1  
Old 7 Jan 2014
Registered Users
New on the HUBB
  
Join Date: Dec 2013
Posts: 2
Law*of*sale
To continue my tour in North America, I would like to find a solution on a problem:
Can someone tell me my rights - law of sale in USA?
Afther two month on the road, my new Xplorer cases cracked ( the plastic ) Complained to Moto Machine a month ago. I am willing to pay the difference, to get the Exlusive cases.( just alumin. ) The problem afther ??? mails is that Moto Machine want me to send the Xplorer to them. When they have received the Xplorer, they send me the new ones. Meaning I must rent a rom for two weeks, to stay and have a place to receive the mail/parcel. Who must pay those weeks??? I want them to send me the new cases - receiving them, I take the Exlusive out of the boxes, put the Xplorer back, and return the crap.Doing it that way, I have to rent a room/ place for two days! Difficult to understand???
My expectation was to solve the problem( coming from Hepco & Becker ) in a week! Do things like this usualy take a month - two month in USA??
Living on the road, make it werry dificult.
https://picasaweb.google.com/1176682...eat=directlink
Reply With Quote
  #2  
Old 7 Jan 2014
Grant Johnson's Avatar
HU Founder
Veteran HUBBer
  
Join Date: Dec 1997
Location: BC Canada
Posts: 7,324
I can assure you that their warranty ONLY applies to replacement of the item, no more. And technically they want it back first to see what the problem is - did you crash the bike and break it for instance?

I'd start with a phone call, and very nicely explain the situation and see what they come up with. You want them on your side, not pissed off at you.

A suggestion that should work fine- I've done it before - PAY FOR the new boxes, in full, and have them send them to you somewhere on your route. When they get the old ones and approve the warranty claim, they credit your credit card for the difference.

good luck!
__________________
Grant Johnson
Seek, and ye shall find.
------------------------
Inspiring, Informing and Connecting travellers since 1997!
www.HorizonsUnlimited.com
Reply With Quote
  #3  
Old 7 Jan 2014
lorraine's Avatar
Registered Users
Veteran HUBBer
  
Join Date: Dec 2001
Location: Definitely Nomadic
Posts: 523
As usual, wise words of wisdom from Grant!
Reply With Quote
  #4  
Old 7 Jan 2014
Grant Johnson's Avatar
HU Founder
Veteran HUBBer
  
Join Date: Dec 1997
Location: BC Canada
Posts: 7,324
Quote:
Originally Posted by lorraine View Post
As usual, wise words of wisdom from Grant!
You flatter me Lorraine - it's all "school of hard knocks" - I tend to learn EVERYTHING the hard way!
__________________
Grant Johnson
Seek, and ye shall find.
------------------------
Inspiring, Informing and Connecting travellers since 1997!
www.HorizonsUnlimited.com
Reply With Quote
  #5  
Old 7 Jan 2014
lorraine's Avatar
Registered Users
Veteran HUBBer
  
Join Date: Dec 2001
Location: Definitely Nomadic
Posts: 523
Gasp! You mean, there's ANOTHER way to learn things????? I didn't know...
Reply With Quote
  #6  
Old 7 Jan 2014
Grant Johnson's Avatar
HU Founder
Veteran HUBBer
  
Join Date: Dec 1997
Location: BC Canada
Posts: 7,324
Quote:
Originally Posted by lorraine View Post
Gasp! You mean, there's ANOTHER way to learn things????? I didn't know...
My mother keeps telling me there is, haven't seen it though...
__________________
Grant Johnson
Seek, and ye shall find.
------------------------
Inspiring, Informing and Connecting travellers since 1997!
www.HorizonsUnlimited.com
Reply With Quote
  #7  
Old 7 Jan 2014
Registered Users
New on the HUBB
  
Join Date: Dec 2013
Posts: 2
Thank you Grant.
The cases have not been in a crash.
if Moto Machine don´t come with a better way, I do what you suggest. Pay full price for the Exclusive cases, hoping M.M. return the difference.
Reply With Quote
  #8  
Old 8 Jan 2014
Registered Users
New on the HUBB
  
Join Date: Dec 2013
Posts: 2
Hey, thank you all.

Looks like a happy ending. Moto Machine have deceided to send me new Exclusive cases ( I pay the difference ) Receiving them, I return the cracked Xsplorer cases.
Fixing this and hoses in the gasoline tank, in the end of January. Hopfully starting Februarry singing " on the road again...................."
Reply With Quote
Reply

« Previous Thread | Next Thread »

Currently Active Users Viewing This Thread: 1 (0 Registered Users and/or Members and 1 guests)
 

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
 

Announcements

Thinking about traveling? Not sure about the whole thing? Watch the HU Achievable Dream Video Trailers and then get ALL the information you need to get inspired and learn how to travel anywhere in the world!

Have YOU ever wondered who has ridden around the world? We did too - and now here's the list of Circumnavigators!
Check it out now, and add your information if we didn't find you.

Next HU Eventscalendar

25 years of HU Events
Be sure to join us for this huge milestone!

ALL Dates subject to change.

2025 Confirmed Events:

Virginia: April 24-27
Queensland is back! May 2-5
Ecuador June 13-15
Germany Summer: May 29-June 1
CanWest: July 10-13
Switzerland: Date TBC
Ecuador: Date TBC
Romania: Date TBC
Austria: Sept. 11-14
California: September 18-21
France: September 19-21
Germany Autumn: Oct 30-Nov 2

Add yourself to the Updates List for each event!

Questions about an event? Ask here

See all event details

 
World's most listened to Adventure Motorbike Show!
Check the RAW segments; Grant, your HU host is on every month!
Episodes below to listen to while you, err, pretend to do something or other...

Adventurous Bikers – We've got all your Hygiene & Protection needs SORTED! Powdered Hair & Body Wash, Moisturising Cream Insect Repellent, and Moisturising Cream Sunscreen SPF50. ESSENTIAL | CONVENIENT | FUNCTIONAL.

2020 Edition of Chris Scott's Adventure Motorcycling Handbook.

2020 Edition of Chris Scott's Adventure Motorcycling Handbook.

"Ultimate global guide for red-blooded bikers planning overseas exploration. Covers choice & preparation of best bike, shipping overseas, baggage design, riding techniques, travel health, visas, documentation, safety and useful addresses." Recommended. (Grant)



Ripcord Rescue Travel Insurance.

Ripcord Rescue Travel Insurance™ combines into a single integrated program the best evacuation and rescue with the premier travel insurance coverages designed for adventurers.

Led by special operations veterans, Stanford Medicine affiliated physicians, paramedics and other travel experts, Ripcord is perfect for adventure seekers, climbers, skiers, sports enthusiasts, hunters, international travelers, humanitarian efforts, expeditions and more.

Ripcord travel protection is now available for ALL nationalities, and travel is covered on motorcycles of all sizes!


 

What others say about HU...

"This site is the BIBLE for international bike travelers." Greg, Australia

"Thank you! The web site, The travels, The insight, The inspiration, Everything, just thanks." Colin, UK

"My friend and I are planning a trip from Singapore to England... We found (the HU) site invaluable as an aid to planning and have based a lot of our purchases (bikes, riding gear, etc.) on what we have learned from this site." Phil, Australia

"I for one always had an adventurous spirit, but you and Susan lit the fire for my trip and I'll be forever grateful for what you two do to inspire others to just do it." Brent, USA

"Your website is a mecca of valuable information and the (video) series is informative, entertaining, and inspiring!" Jennifer, Canada

"Your worldwide organisation and events are the Go To places to for all serious touring and aspiring touring bikers." Trevor, South Africa

"This is the answer to all my questions." Haydn, Australia

"Keep going the excellent work you are doing for Horizons Unlimited - I love it!" Thomas, Germany

Lots more comments here!



Five books by Graham Field!

Diaries of a compulsive traveller
by Graham Field
Book, eBook, Audiobook

"A compelling, honest, inspiring and entertaining writing style with a built-in feel-good factor" Get them NOW from the authors' website and Amazon.com, Amazon.ca, Amazon.co.uk.



Back Road Map Books and Backroad GPS Maps for all of Canada - a must have!

Your ad could be here, on EVERY page of the HUBB, or the whole website, or as many as you like!

New to Horizons Unlimited?

New to motorcycle travelling? New to the HU site? Confused? Too many options? It's really very simple - just 4 easy steps!

Horizons Unlimited was founded in 1997 by Grant and Susan Johnson following their journey around the world on a BMW R80G/S.

Susan and Grant Johnson Read more about Grant & Susan's story

Membership - help keep us going!

Horizons Unlimited is not a big multi-national company, just two people who love motorcycle travel and have grown what started as a hobby in 1997 into a full time job (usually 8-10 hours per day and 7 days a week) and a labour of love. To keep it going and a roof over our heads, we run events all over the world with the help of volunteers; we sell inspirational and informative DVDs; we have a few selected advertisers; and we make a small amount from memberships.

You don't have to be a Member to come to an HU meeting, access the website, or ask questions on the HUBB. What you get for your membership contribution is our sincere gratitude, good karma and knowing that you're helping to keep the motorcycle travel dream alive. Contributing Members and Gold Members do get additional features on the HUBB. Here's a list of all the Member benefits on the HUBB.



All times are GMT +1. The time now is 00:54.

Contact Us - Horizons Unlimited Motorcycle Travellers Website - Archive - Privacy Statement - Top