5Likes
-
3
Post By Peter4d
-
1
Post By Bucket1960
-
1
Post By Threewheelbonnie
|
18 Mar 2015
|
Registered Users
New on the HUBB
|
|
Join Date: Jan 2014
Posts: 2
|
|
Touratech UK really are muppets
For a company who's motto is “made for adventure”, Touratech UK have gone to great lengths to stuff my adventure.
Now don’t get me wrong I actually like and own some Touratech products, but is there another company less helpful than Touratech UK?
I am am 18 months into an worldwide motorcycle adventure and currently in New Zealand, about to depart to the UK to pick up my new BMW GS 800 Adventure and tour Europe for around 3 - 4 months before heading to Canada and the Americas.
My brother lives in the UK so I thought I would do the smart thing and order some stuff from Touratech UK to be delivered to my brothers address as I can use his workshop to set the bike up. Should be easy you would think, NOT WHEN YOU ARE DEALING WITH PEOPLE WITH LITTLE OR NO COMMON SENSE.
Good on you Touratech UK…..
First that denied me access to complete my order.
When I questioned them about “Blocking” me the said it was a fault with the website. This of course was complete lies as when I accessed the site using a UK proxy sever I could get access.
When I pointed this out they again lied and said they had just fixed it, but of course this was not true because at the same time I had access through a proxy sever I was still blocked when I used a New Zealand sever.
Just so we are clear, Touratech UK knew I was coming to the UK, knew I was buying a bike in the UK, knew I was getting the items delivered to a UK address yet this is what they advised me to do….
“As I can see you are based in New Zealand. You will need to order through Touratech New Zealand.
http://touratech.co.nz/shop/“
Are these fools for real. What am I meant to do carry the crash bars and other accessories as carry on luggage.
Well done Touratech UK, I have now voted with my feet and will buy precisely nothing from these incompetent idiots.
|
18 Mar 2015
|
Registered Users
Veteran HUBBer
|
|
Join Date: Jun 2014
Location: Outer Sydney, Australia
Posts: 366
|
|
Peter4d
Most people say hello first, but you're off to a flying start anyway
Idiots are worldwide........they all combine to make the rest of us look normal
Have a great trip
__________________
My memory is becoming that good, I should be able to organise my own surprise party soon
|
18 Mar 2015
|
Registered Users
HUBB regular
|
|
Join Date: Feb 2015
Location: Norway
Posts: 42
|
|
Hi Peter,
Seems to me same shitt with all copanies based in Europa and N.Amerika. Leaders of EU found the way how to squeeze evry tax penny out of your wallet.
Better sent mony transfer to your brother and ask him to buy staff for you.
I had similar situation with SW-motech and some American companies.
|
19 Mar 2015
|
Registered Users
New on the HUBB
|
|
Join Date: Jan 2014
Posts: 2
|
|
Touratech UK
Quote:
Originally Posted by Eshark
Hi Peter,
Seems to me same shitt with all copanies based in Europa and N.Amerika. Leaders of EU found the way how to squeeze evry tax penny out of your wallet.
Better sent mony transfer to your brother and ask him to buy staff for you.
I had similar situation with SW-motech and some American companies.
|
Had already forwarded a decent sum of money to my brother to purchase the items I wanted. Told TT UK on multiple occasions that it was for a UK bike and being delivered to a UK address.
All sorted now, brought what I needed straight away from another supplier and the other Touratech stuff is MUCH, MUCH CHEAPER IN EUROPE so I will buy it there.
|
19 Mar 2015
|
Registered Users
Veteran HUBBer
|
|
Join Date: Apr 2008
Location: West Yorkshire UK
Posts: 1,785
|
|
Its good to know we still lead the world at something even if it is muppetry!
TT UK have a reputation for it and are maintaining it well I see.
Andy
|
19 Mar 2015
|
|
Registered Users
Veteran HUBBer
|
|
Join Date: Jun 2000
Location: GOC
Posts: 3,335
|
|
A couple of links people might find interesting:
http://www.horizonsunlimited.com/hub...e-prices-56032
http://www.horizonsunlimited.com/hub...o-travel-74076
I've one or 2 TT bits that mainly came with bikes/ bike related items that I purchased used. The quality of the few TT items I've experienced is IMHO average to poor in comparison with competitors. Nowhere have I read of good service from TT UK.
When I do wish to purchase a TT product (which is v v rare), I order it online from TT-Germany (not going through any proxy server: my UK IP address will be there for all to see) and have it sent to my parents' house in Germany.
To the OP: Good that you've already found better/cheaper alternatives to TT UK.
|
24 Mar 2015
|
Registered Users
Veteran HUBBer
|
|
Join Date: Nov 2005
Location: the MK riviera
Posts: 166
|
|
The prices TT uk charge are well above TT Germany prices. It's difficult or not possible to order from them from the uk, however there are a few German sites where you can buy TT parts not directly from TT Germany, at much lower prices.
TT are very good at controlling their prices and unfortunatly anyone in the uk will pay much more, despite the favourable exchange rate.
|
25 Mar 2015
|
|
Contributing Member
Veteran HUBBer
|
|
Join Date: Jul 2005
Location: Wirral, England.
Posts: 5,673
|
|
Excellent first post.....
You'll fit right in hahah
__________________
Did some trips.
Rode some bikes.
Fix them for a living.
Can't say anymore.
|
25 Mar 2015
|
Registered Users
Veteran HUBBer
|
|
Join Date: Feb 2002
Location: Wessex, UK
Posts: 2,136
|
|
Quote:
Originally Posted by dommiek
It's difficult or not possible to order from them from the uk, however there are a few German sites where you can buy TT parts not directly from TT Germany, at much lower prices.
TT are very good at controlling their prices and unfortunatly anyone in the uk will pay much more, despite the favourable exchange rate.
|
Is this legal under EU law?
|
25 Mar 2015
|
Registered Users
Veteran HUBBer
|
|
Join Date: Apr 2008
Location: West Yorkshire UK
Posts: 1,785
|
|
Quote:
Originally Posted by mark manley
Is this legal under EU law?
|
Perfectly legal.
You can choose who to sell to based on shipping, currency, legal conditions etc. If you paid in Euros, had the parts sent to an address in Germany, agreed to a contract in German (including all technical and warranty support) and so forth there would be a case for discrimination, but on practical issues the common market legislation has no teeth.
Andy
|
25 Mar 2015
|
Registered User
Veteran HUBBer
|
|
Join Date: Apr 2012
Posts: 377
|
|
It's not at all surprising that a Swiss company hocking crap products is playing the international money market. Airlines do the same to the point where they have their own currency and clearing houses.
While I'm at it here's a brilliant way to save on airfares :-)
Use a Fake Location to Get Cheaper International Tickets
|
Currently Active Users Viewing This Thread: 1 (0 Registered Users and/or Members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
|
Next HU Events
ALL Dates subject to change.
2025 Confirmed Events:
- Virginia: April 24-27 2025
- Queensland is back! May 2-4 2025
- Germany Summer: May 29-June 1 2025
- CanWest: July 10-13 2025
- Switzerland: Date TBC
- Ecuador: Date TBC
- Romania: Date TBC
- Austria: Sept. 11-15
- California: September 18-21
- France: September 19-21 2025
- Germany Autumn: Oct 30-Nov 2 2025
Add yourself to the Updates List for each event!
Questions about an event? Ask here
See all event details
Check the RAW segments; Grant, your HU host is on every month!
Episodes below to listen to while you, err, pretend to do something or other...
2020 Edition of Chris Scott's Adventure Motorcycling Handbook.
"Ultimate global guide for red-blooded bikers planning overseas exploration. Covers choice & preparation of best bike, shipping overseas, baggage design, riding techniques, travel health, visas, documentation, safety and useful addresses." Recommended. (Grant)
Ripcord Rescue Travel Insurance™ combines into a single integrated program the best evacuation and rescue with the premier travel insurance coverages designed for adventurers.
Led by special operations veterans, Stanford Medicine affiliated physicians, paramedics and other travel experts, Ripcord is perfect for adventure seekers, climbers, skiers, sports enthusiasts, hunters, international travelers, humanitarian efforts, expeditions and more.
Ripcord travel protection is now available for ALL nationalities, and travel is covered on motorcycles of all sizes!
What others say about HU...
"This site is the BIBLE for international bike travelers." Greg, Australia
"Thank you! The web site, The travels, The insight, The inspiration, Everything, just thanks." Colin, UK
"My friend and I are planning a trip from Singapore to England... We found (the HU) site invaluable as an aid to planning and have based a lot of our purchases (bikes, riding gear, etc.) on what we have learned from this site." Phil, Australia
"I for one always had an adventurous spirit, but you and Susan lit the fire for my trip and I'll be forever grateful for what you two do to inspire others to just do it." Brent, USA
"Your website is a mecca of valuable information and the (video) series is informative, entertaining, and inspiring!" Jennifer, Canada
"Your worldwide organisation and events are the Go To places to for all serious touring and aspiring touring bikers." Trevor, South Africa
"This is the answer to all my questions." Haydn, Australia
"Keep going the excellent work you are doing for Horizons Unlimited - I love it!" Thomas, Germany
Lots more comments here!
Diaries of a compulsive traveller
by Graham Field
Book, eBook, Audiobook
"A compelling, honest, inspiring and entertaining writing style with a built-in feel-good factor" Get them NOW from the authors' website and Amazon.com, Amazon.ca, Amazon.co.uk.
Back Road Map Books and Backroad GPS Maps for all of Canada - a must have!
New to Horizons Unlimited?
New to motorcycle travelling? New to the HU site? Confused? Too many options? It's really very simple - just 4 easy steps!
Horizons Unlimited was founded in 1997 by Grant and Susan Johnson following their journey around the world on a BMW R80G/S.
Read more about Grant & Susan's story
Membership - help keep us going!
Horizons Unlimited is not a big multi-national company, just two people who love motorcycle travel and have grown what started as a hobby in 1997 into a full time job (usually 8-10 hours per day and 7 days a week) and a labour of love. To keep it going and a roof over our heads, we run events all over the world with the help of volunteers; we sell inspirational and informative DVDs; we have a few selected advertisers; and we make a small amount from memberships.
You don't have to be a Member to come to an HU meeting, access the website, or ask questions on the HUBB. What you get for your membership contribution is our sincere gratitude, good karma and knowing that you're helping to keep the motorcycle travel dream alive. Contributing Members and Gold Members do get additional features on the HUBB. Here's a list of all the Member benefits on the HUBB.
|
|
|