Just wanted to post a advisory to everyone on this company. I had purchased it for myself and my wife for our trip to South America. We had a accident when we hit a patch of oil on the road and went down. My wife injured her arm and we thought it was broken at the wrist. This happened at Medellin in Colombia and we spent a very hectic day trying to get a Dr. to look at it and get Xrays taken and read. We were in contact with MedjetAssist to see about getting her flown back to the USA. After a very long and trying day of dealing with the Dr., hospital, and not being able to speak Spanish. We were not sure if my wifes injury would qualify her to be flown back to the USA or not. We knew that she could not continue on the trip with the extent of the injury so we were also checking or having my daughter back in the US check for us about getting tickets for us to come home because of the injury. After a long day of trying to deal with everything my daughter called and said she was able to get us tickets to come home in 2 days. She had the tickets on hold and we needed to make a decission on them. It was a Thursday afternoon and the 3rd of July which ment everything was going to be closed down for 3 days. The travel agent was going to be leaving soon for the long weekend of the 4th of July. We made the decission to purchase the two tickets so I could accompany her home as she could not use her arm and traveling for a whole day on a international flight would be very hard for her. MedjetAssist called and said they would pay to fly my wife home by commercial airline and they could get her on a plane the next day. Everything was happening so fast and I did not want her to have to travel alone. We had already purchased 2 tickets that are non refundable so it just did not make any sense to throw these tickets away and use MedjetAssist to purchase another one. I am in business and try to make decissions based on the facts each day. I told them we would just use the tickets that we had and I would try to sort things out when I got back. After talking to them many times on this matter they have made a decission to just say tough luck. Just because they said they would pay to fly her home they insist that they have to make all the arrangements and that I could only collect if I threw the two tickets that I had bought away and let them buy new ones. Just crazy talk. I would like to warn everyone to read every word of your contract with them because they seem intent on not paying and finding loopholes to get out of it. Be forewarned or you could be like me and just be stuck paying even if they say they will fly you home. It seems that they feel they are justified and I hope they answer this as it will only mean a much longer response from me and others no doubt. Larry Davis

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Larry Davis