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Urgent help required with Datatool alarm system Urgent help required with Datatool alarm system
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Travellers' questions that don't fit anywhere else This is an opportunity to ask any question, and post any notice you wish that doesn't fit into one of the other sections.
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  #1  
Old 21 Jan 2013
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Urgent help required with Datatool alarm system
I have a Datatool S4 alarm/immobilizer on my Suzuki DL650. It has died and shut down my EMS. More to the point, I believe the internal battery has died. Can anybody tell me how to disconnect the unit from my EMS? Or how to replace the battery. A wiring diagram would be helpful.

I have been waiting for the Datatool people to answer my emails for over a week with nothing happening.
A private email would be best for this information for security purposes.

I will report on contacts from Datatool so that you all know how good/bad a company they are in this situation.
I broke down on the road between Punta Arenas and Puerto Natales, Chile.
Three days to get it to PN no contact from them. No answer from my first email to them. Then contact via their web site, no answer. Further emails and website contacts, no answer. Do they still exist as a company?
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Old 21 Jan 2013
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happened to me !
Sorry to here of your problems. I had a datatool got tits up on me while in France last year. I think my problem was RFI ( radio frequency interference) The only option I had at the time was to completely remove it. I'm am quite handy with wiring type stuff so was able to trace the wires and sort out which ones were cut and spliced etc. Sadly all my wires on the datatool were black ! so no idea what was what. My guess is the battery is " dealer service item" ?? dunno for sure.

Is it possible you have a source of RFI phone mast/tv / radio transmitter? Look around for antennas even small ones close by. If there is try moving away from it. Might be that?

Personally I would remove or have it removed. I will never have one on any of my bikes again. Great when they a working fine.
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Old 21 Jan 2013
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do you need strom wiring diagram ???
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Old 21 Jan 2013
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Is the main alarm unit on a ten core cable? If it is, you need open the insulation and follow the wires back into the bikes loom. Alarm fitters are lazy ***s so hopefully yours is accessible and all jointed in the same place. If there are ten wires they make 5 pairs (usually unlabelled). Each bike wire is cut, goes up into the devils-electronic-fagpacket-from-hell and comes back down into the loom. Cut out the pair of alarm wires and re-connect the pair and you have nice uninterupted power back to the engine ECU.

If you have the bikes wiring diagram and nice coloured wire you may get moving with just one pair cut out, the others are only so the electronic **** has power, can flash the indicators, work the horn and so on.

Once removed I'd throw the POS into the deepest hole you can find, although I think I still have mine ready to shove somewhere if I ever meet a company representative. Datafool I believe are still pedaling their non-waterproof battery flatening devices. They won't respond to your mail, they'll claim you are a possible bike thief.

Good Luck

Andy
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Old 21 Jan 2013
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on a 2004 schematic updated may 2005 release F it shows only one wire directly from ignition to ECM it is shown orange /red. See if any datatool wires are on this one??
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Old 21 Jan 2013
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I've a Datatool on a 14-year-old bike, still works OK. But last year I decided to remove it - it flattens the battery so quickly if nothing else.

Had a load of fuss over the phone to their UK office. One fellow was quite rude, but was new I think and determined not to reveal the company secrets.

Don't remember how, but I found a civilised person, much more mature-sounding, who was able to give me the full instructions over the phone.
Being a 15-year-old device the instructions were quite simple - but - I've still not got round to removing it!

Anyway, here are his details:

Tony Heys
Technical manager, Scorpion Automotive Ltd (the owners)
Tel: +44 (0)1257 249928
Fax: +44 (0)1257 249938
Email: tony [at] scorpionauto [dot] com

www.scorpionauto.com

They still had my original registration paper with email address and phone number, neither of which had changed.
So the line he took with me was to email me asking me to email him back with a time to phone me. Then he phoned at the requested time and we sorted it out.

Hope that helps.
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Old 21 Jan 2013
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Yes, a wiring diagram of the bike would help if anyone has one. DL650-K5
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Old 21 Jan 2013
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Quote:
Originally Posted by g6snl View Post
Is it possible you have a source of RFI phone mast/tv / radio transmitter? Look around for antennas even small ones close by. If there is try moving away from it. Might be that?
No transmitters at all where it happened. In the Patagonia province of the Andes mountains in the of south Chile. And still not working in the town of Puerto Natales, same province. But I think the battery died of old age, and much use. 6 years on the road in South America.

I would like to thank you all for your good advice and will be working on the problem again tomorrow with your help. First is a Skype call to the numbers given and to Datatool.
I will of course call on Datatool next time I am in England to remonstrate with them.

Any and all further help would be appreciated.
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Old 21 Jan 2013
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I have uploaded schematic to my web space for you to download, let me know when you have it. Just click the link below it should download quite quickly.

www.timag.co.uk/DL650UKSchematic.pdf
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Old 22 Jan 2013
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The first thing I did when I got my GS was to remove the ancient Meta immobiliser. It's quite easy if you are patient. No need for a wiring diagram. Just trace all the wires to where they connect to the loom. If they are tapped in, just remove and reseal the insulation. If the loom has been cut, remove the alarm/immob wires and join the originals, where the colours will be a clue to what joins to what. The whole job took probably two hours including dismantling (tank and air intake off), soldering and taping up with self-amalgamating tape. Best upgrade to the bike that I did.
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Old 22 Jan 2013
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All your help
Quote:
Originally Posted by g6snl View Post
I have uploaded schematic to my web space for you to download, let me know when you have it. Just click the link below it should download quite quickly.
My thanks for the schematic. I will use and upload to my cloud storage for future use. Long way still to go with this bike.
Good news! Datatool have said they will send me the information as I explained who I was, what I was doing, and my credentials.

I know I could have stripped the bike down and done it the hard way. But, I am on a campsite in the Andes in southern Chile, with rain and winds expected over the next few days. Yeah wimping out. LOL

Again, thank you all for your help, I hope to meet up with you all at a HU meeting somewhere, sometime.
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