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![Old](https://www.horizonsunlimited.com/hubb/images/statusicon/post_old.gif)
28 Jun 2011
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HUBB regular
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Join Date: Jan 2009
Location: north yorks
Posts: 90
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Carnet- deposit refunds afterwards- anyone else having nightmares?
Hello
We got back three months ago, and duly sent off our second carnet to Paul Gowan at the RAC- up until then a reliable, nice guy...
Our first carnet was sent back when we were enroute. We sent multiple emails to try and see if it reached him ok- and when we could expect our money back. We never heard back. being on the road it was too hard to sort out, so we left it to sort it out now.
Except that, even being in the country with broadband and mobile, its still impossible! His phone doesnt ever reach him. You cant even leave a message. he doesnt respond to emails. eventually i got through to his boss, who somehow managed to find Paul Gowan, who emailed me, with no apology or anything, to let me know my money, approx £500 from the second carnet, would be in the post. three weeks later it hasnt arrived. and thats not to even mention the money from the first carnet, which he admitted he had received.
ANYONE ELSE HAD PROBLEMS TRYING TO GET THEIR OWN MONEY BACK OFF THEM???
(also posted in 'after the trip' section- wasn't sure where best ![Helpsmilie](https://www.horizonsunlimited.com/hubb/images/smilies/helpsmilie.gif) )
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![Old](https://www.horizonsunlimited.com/hubb/images/statusicon/post_old.gif)
28 Jun 2011
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Join Date: Jan 2009
Location: Stratford-upon-Avon, UK
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I'm surprised to here this. In my dealings with him he has always been efficient. Granted its difficult to actually talk to him on the phone but he usually replies to emails. He was at the HU meeting last weekend and I had a long chat with him about my carnet. All I can suggest is that you keep emailing and phoning. I'm sure you'll get through eventually.
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![Old](https://www.horizonsunlimited.com/hubb/images/statusicon/post_old.gif)
28 Jun 2011
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Join Date: Mar 2010
Location: Enfield
Posts: 19
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Telephone
Hi, I always ring on 01454 208000 & leave a message then Paul or someone from the office rings me back.
I think Paul receives so many emails that he may struggle to find the important ones to deal with.
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Check the RAW segments; Grant, your HU host is on every month!
Episodes below to listen to while you, err, pretend to do something or other...
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What others say about HU...
"This site is the BIBLE for international bike travelers." Greg, Australia
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"I for one always had an adventurous spirit, but you and Susan lit the fire for my trip and I'll be forever grateful for what you two do to inspire others to just do it." Brent, USA
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Lots more comments here!
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Diaries of a compulsive traveller
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New to Horizons Unlimited?
New to motorcycle travelling? New to the HU site? Confused? Too many options? It's really very simple - just 4 easy steps!
Horizons Unlimited was founded in 1997 by Grant and Susan Johnson following their journey around the world on a BMW R80G/S.
Read more about Grant & Susan's story
Membership - help keep us going!
Horizons Unlimited is not a big multi-national company, just two people who love motorcycle travel and have grown what started as a hobby in 1997 into a full time job (usually 8-10 hours per day and 7 days a week) and a labour of love. To keep it going and a roof over our heads, we run events all over the world with the help of volunteers; we sell inspirational and informative DVDs; we have a few selected advertisers; and we make a small amount from memberships.
You don't have to be a Member to come to an HU meeting, access the website, or ask questions on the HUBB. What you get for your membership contribution is our sincere gratitude, good karma and knowing that you're helping to keep the motorcycle travel dream alive. Contributing Members and Gold Members do get additional features on the HUBB. Here's a list of all the Member benefits on the HUBB.
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