If they don't have the book then they don't know what to do. So they may want to reduce their risk (never mind your costs or time) and have you flush all fluids (fuel, oils (including suspension, brake), and remove any compressed gas (rear shock are often pressurised these days)...
If you tell them that you don't need to do that to comply with DGR UN Class 3166 .. again they won't know. Is there another agent .. possibly some $300 more expensive .. that can actually do the job to the regulations rather than what they think?
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