I second everything that Margaret said in her post (directly above).
I purchased my Summer 2011 insurance through MotoTouring, and I was very pleased with the service that they provided.
I had asked them to send the document (by post) to a friend of mine in Germany - for some reason, the letter was returned to MotoTouring by the post office. The staff at MotoTouring contacted me immediately by email to let me know about this. By coincidence, I was planning to drive through Milan (in a rental car) a few days after they emailed me, so, I dropped into their office to pick the document up in person.
Below is a picture of the entry to their premises, which is in a suburb of Milan. They also have a complete motorcycle workshop and facilities for storing motorcycles at this location.
If anyone needs to go there in person in the future, the GPS co-ordinates (WGS 84 datum, expressed in Garmin format) are as follows: N45 30.560 E9 14.458
Michael
MotoTouring Office, Milan
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