Experience with In-Time Shipping, Hamburg to Valparaiso
I have recently used in-time. Their Owner, Olaf Kleinknecht, is always available for questions and comment, quick friendly and efficient. The overall impression is that they have the process well organised and ship quite a few bikes. They pack a container every one - 2 weeks between Nov and Jan, I understand. They let you drop off the bike travel-ready in the warehouse near Hamburg and pack it for you in the container. No box reqiuired and no extra cost. When I dropped off the bike in their warehouse, I noticed that the registrations of the bikes waiting to be shipped ranged from Austria, Switzerland, UK to Turkey. It seems that the reputation of these guys has travelled...
The service was great both at the German end and in Valparaiso. Very responsive. I handled everything via emai and phone with them. The customs paperwork was easy. From the start, explanations were clear and committments throughout were kept.
In Valpa, formalities at the customs (in town) were quick and efficient, thanks to their local partner, who sent someone along to the customs office to get the papers issued. I only arrived in the afternoon, so I could not retrieve the bike same day. The bikes are stored in an enormous warehouse of a partner shipping company on a industrial estate about 10 Km outside Valpa. if you manage to do the customs in town early in the morning, the bike can be retrieved same day. In-Time`s partner offices in town in Valparaiso helped to organise the taxi out to the site. Collecting the bike from the site takes another 2 hours of paperwork (depending on queues) plus re-packing the bike etc. They let me re-pack the bike ready to take off in my own time in the warehouse.
Last edited by Goldak; 15 Feb 2017 at 23:48.
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