Hello to you all,

My girlfriend and I are currently stuck in a very bad situation. We made a poor choice when it came to a shipping company, the company is Russells Freight.

Long story short, we are now in Buenos Aires and our bikes are at Heathrow airport awaiting payment before they will be sent. We originally made our first payment to our agents on day of delivery so that they could book our flight with the intended airline. Ever since then we have found the service extremely poor. They will not answer our calls, long delays on replying to emails if even bothering at all and no way of even contacting the manager.
They never bothered with getting a Dangerous goods certificate and marked our goods as charity. This got us stuck with an extra 720 pound invoice. They got the certificate but decided to rebuild our crates after opening our old ones to inspect our goods. Instead of using the same crates they built new ones, this time being 3 times the size of our original. We were never notified that this would be happening. We were led to believe they would be recrated into the original crates we had dropped them off to the airport in. Anyone knows when it comes to air freight this price was going to be astronomical! So today we landed in Argentina hoping to receive some good news from the cowboys freighters that our bikes are on there way. The answer was no but for another invoice for 1056 pounds due to the oversize of the crates.
We feel like we have been completely screwed by this company and they have been nothing but a headache to deal with. AMI (Air Menzies)tried helping us but could only do so much as they are not allowed to deal directly with the customer, only the agent.

We have put this out there to see if anyone in the community has any words of wisdom or help. Being so far away is making any contact with these people even more difficult.

Your help would be much appreciated.

Mark

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Boy and Girl. RTW. 2 Suzuki DRZ 400s. http://handfulofthrottle.blogspot.com