I wish I'd asked for documentation & independent insurance
The main thing I wish I had done was get more paperwork from the shippers, in the form of a written quote, a schedule of what was going to happen, a contract, anything and everything.
Sorry, obviously the main thing is that I wish I'd used a different company!
But seriously I was slightly fooled into thinking that their relaxed attitude meant everything was under control whereas I now think it was poor management and a lack of interest. If I had paperwork showing what they said they would do and when then I'd've made a fuss much earlier but without that I felt I had to give them some time.
Several people have raised the issue of shipping insurance, which I foolishly had left with the same shippers. If I'd had a separate and independent insurance policy then I could have called on their assistance.
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