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Post By poorbuthappy
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17 Jul 2022
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Registered Users
New on the HUBB
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Join Date: Nov 2015
Posts: 3
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Lonerider service
Hi, has anyone else experienced poor service from this company. I ordered a new moto tent at the beginning of July for a trip around Australia, delivery time was 4-7 days,nothing arrived, so I sent an email only to be told it has been changed to late July, the next email tells me I won’t get it until early September, I’m almost $800 australian out pocket for a tent I don’t have , and yet their web site still advertises 4-7 delivery, this is just not fare or honest. Anyone else had this experience,
Thanks in advance
Steve.
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17 Jul 2022
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Registered Users
Veteran HUBBer
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Join Date: Apr 2005
Location: Oxford UK
Posts: 2,116
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You can't tell them you want your money back as they can't deliver can you? And then go and buy something somewhere else that is in stock.
I do feel your pain though - last October we started a project to renovate our shower room. Everything we needed to complete the job turned up on time except for one item. That arrived - yesterday.
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17 Jul 2022
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Super Moderator
Veteran HUBBer
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Join Date: Jul 2007
Location: Bellingham, WA, USA
Posts: 3,982
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OP, I don't know how this works under Australian law, but here in the US I would 1) Request a full refund, and if unsatisfied 2) Contest the charge on my credit card or other means of payment. Preserve records of all communications to and from anyone involved, of course, and bear in mind the time limits for filing complaints.
Hope that's helpful.
Mark
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18 Jul 2022
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New on the HUBB
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Join Date: Nov 2015
Posts: 3
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Hi thanks for the reply’s, I really would like to continue to purchase the tent as I think it’s a quality product, I just want them to confirm that either I will get the tent in a reasonable time frame or if not they should be honest and offer a full refund, I just want to know if I can trust this company or not.
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2 Aug 2022
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Join Date: Nov 2015
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Update
Just to let you know I had my tent delivered today, it looks great and can’t wait to use it, it took about a month from order to delivery, would recommend you check with lone rider about delivery times if your in a rush, stay upright every one
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10 Aug 2022
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Registered Users
HUBB regular
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Join Date: May 2017
Posts: 85
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Lone Rider claims they offer the best products, the best after sale service, but conditional you own a GS.
Last year I placed an order of two items. I could see my order was ready to be delivered for more than two weeks.
I had to contact them. It took a week to receive one item. I had to contact them to remind that I ordered and paid for 2 identical items. It took another week to receive the second item.
Maybe two months later I received a third item identical to the previous ones that I had not ordered. It sits in the basement.
If you own a GS let them know it could wake them up
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Check the RAW segments; Grant, your HU host is on every month!
Episodes below to listen to while you, err, pretend to do something or other...
2020 Edition of Chris Scott's Adventure Motorcycling Handbook.
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Ripcord travel protection is now available for ALL nationalities, and travel is covered on motorcycles of all sizes!
What others say about HU...
"This site is the BIBLE for international bike travelers." Greg, Australia
"Thank you! The web site, The travels, The insight, The inspiration, Everything, just thanks." Colin, UK
"My friend and I are planning a trip from Singapore to England... We found (the HU) site invaluable as an aid to planning and have based a lot of our purchases (bikes, riding gear, etc.) on what we have learned from this site." Phil, Australia
"I for one always had an adventurous spirit, but you and Susan lit the fire for my trip and I'll be forever grateful for what you two do to inspire others to just do it." Brent, USA
"Your website is a mecca of valuable information and the (video) series is informative, entertaining, and inspiring!" Jennifer, Canada
"Your worldwide organisation and events are the Go To places to for all serious touring and aspiring touring bikers." Trevor, South Africa
"This is the answer to all my questions." Haydn, Australia
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Lots more comments here!
Diaries of a compulsive traveller
by Graham Field
Book, eBook, Audiobook
"A compelling, honest, inspiring and entertaining writing style with a built-in feel-good factor" Get them NOW from the authors' website and Amazon.com, Amazon.ca, Amazon.co.uk.
Back Road Map Books and Backroad GPS Maps for all of Canada - a must have!
New to Horizons Unlimited?
New to motorcycle travelling? New to the HU site? Confused? Too many options? It's really very simple - just 4 easy steps!
Horizons Unlimited was founded in 1997 by Grant and Susan Johnson following their journey around the world on a BMW R80G/S.
Read more about Grant & Susan's story
Membership - help keep us going!
Horizons Unlimited is not a big multi-national company, just two people who love motorcycle travel and have grown what started as a hobby in 1997 into a full time job (usually 8-10 hours per day and 7 days a week) and a labour of love. To keep it going and a roof over our heads, we run events all over the world with the help of volunteers; we sell inspirational and informative DVDs; we have a few selected advertisers; and we make a small amount from memberships.
You don't have to be a Member to come to an HU meeting, access the website, or ask questions on the HUBB. What you get for your membership contribution is our sincere gratitude, good karma and knowing that you're helping to keep the motorcycle travel dream alive. Contributing Members and Gold Members do get additional features on the HUBB. Here's a list of all the Member benefits on the HUBB.
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