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Post By Selous
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11 Mar 2016
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Registered Users
HUBB regular
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Join Date: Oct 2014
Posts: 26
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ExPed customer service
Hi all-
My wife and I are traveling down through Central and South America, and depend on our Exped pads when camping. We experienced a problem with one of them, when the internal baffles started ripping and the mat took on a hot-dog shape, pretty useless after that.
An email to ExPed resulted in a rapid response - where do we send a replacement? There was no hesitation to send it to Panama City in Panama, and they even sent a second since both of our were from the same lot number.
We received them today, thanks ExPed! It will be great to be able to sleep comfy again, and to have a backup mat just in case...
With great customer service like this, I can only say "Consider buying an ExPed!"
Keith and Jalene
southonabike.com
Last edited by Keithbob; 24 Mar 2016 at 19:03.
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11 Mar 2016
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R.I.P. - 2020
Veteran HUBBer
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Join Date: Jul 2010
Location: Cotes d'Armor, France.
Posts: 377
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Absolutely agree. My down mat unstitched itself down the middle 14 months after I bought it. No quibble about changing it, in fact, the replacement arrived before I had time to pack the old one to send it back, about three days.
__________________
-''It is better to walk alone than with a crowd going in the wrong direction''. ( Herman Siu)
-'' Live life then give life '' ( www.lltgl.org.uk)
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11 Mar 2016
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Join Date: Jul 2012
Posts: 300
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Same problem and same experience here (mine was a Synmat UL7).
It does make me wonder a bit with many people having the same issue...
But credit to Exped for doing the right thing and being very friendly and efficient in providing a replacement.
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25 Mar 2016
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Join Date: Apr 2008
Posts: 53
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Same customer service experience for us, this time for a faulty tent. Purchased in the UK and very soon experienced an issue in Alaska on our RTW trip. An email to the UK was forwarded to Switzerland who put us in touch with the US who replaced the inner tent without question. Unfortunately the new one had the same issue and another was sent after issues with that another new complete tent, this time with design changes, was sent. Slightly disappointed with the fact that we had problems with a premium tent but cannot fault Exped customer service.
Steve
PS the tent is a Venus III and we've had no further issues with it.
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26 Mar 2016
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Join Date: Jan 2010
Location: England
Posts: 437
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Is it a lot of the same issues or a number of them?
Look at how many are sold, I suspect a batch
Sent from my GT-P5220 using Tapatalk
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We are the Pilgrims, Master, we shall go Always a little further: it may be beyond that last blue mountain barred with snow, Across that angry or that glimmering sea.
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Check the RAW segments; Grant, your HU host is on every month!
Episodes below to listen to while you, err, pretend to do something or other...
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What others say about HU...
"This site is the BIBLE for international bike travelers." Greg, Australia
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Lots more comments here!
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by Graham Field
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New to Horizons Unlimited?
New to motorcycle travelling? New to the HU site? Confused? Too many options? It's really very simple - just 4 easy steps!
Horizons Unlimited was founded in 1997 by Grant and Susan Johnson following their journey around the world on a BMW R80G/S.
Read more about Grant & Susan's story
Membership - help keep us going!
Horizons Unlimited is not a big multi-national company, just two people who love motorcycle travel and have grown what started as a hobby in 1997 into a full time job (usually 8-10 hours per day and 7 days a week) and a labour of love. To keep it going and a roof over our heads, we run events all over the world with the help of volunteers; we sell inspirational and informative DVDs; we have a few selected advertisers; and we make a small amount from memberships.
You don't have to be a Member to come to an HU meeting, access the website, or ask questions on the HUBB. What you get for your membership contribution is our sincere gratitude, good karma and knowing that you're helping to keep the motorcycle travel dream alive. Contributing Members and Gold Members do get additional features on the HUBB. Here's a list of all the Member benefits on the HUBB.
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