I've a Datatool on a 14-year-old bike, still works OK. But last year I decided to remove it - it flattens the battery so quickly if nothing else.
Had a load of fuss over the phone to their UK office. One fellow was quite rude, but was new I think and determined not to reveal the company secrets.
Don't remember how, but I found a civilised person, much more mature-sounding, who was able to give me the full instructions over the phone.
Being a 15-year-old device the instructions were quite simple - but - I've still not got round to removing it!
Anyway, here are his details:
Tony Heys
Technical manager, Scorpion Automotive Ltd (the owners)
Tel: +44 (0)1257 249928
Fax: +44 (0)1257 249938
Email: tony [at] scorpionauto [dot] com
www.scorpionauto.com
They still had my original registration paper with email address and phone number, neither of which had changed.
So the line he took with me was to email me asking me to email him back with a time to phone me. Then he phoned at the requested time and we sorted it out.
Hope that helps.