Hi Bob,

thanks for sharing the info with the community, appreciate it.

You have chosen express economy service without tracking, which usually takes 14 days to get back to USA or Canada.
We do not have control on the service of US post or Canada post for that matter.

Upon receiving your docs and forms, we have created your policy and have sent you the scan of the original on 9th of May (Tuesday). Original was sent on Wednesday 10th of May, using express economy service (non tracked air mail), and the shipping to US usually takes around 14 days.

As always we try to provide excellent service, and we have already suggested that if the hard copy doesn't arrive in time (we can't be held responsible for US post services) we will send another hard copy to Frankfurt and we will pay TNT global tracked shipping by ourselves.

We have already done it for other customers previously where US post didn't deliver the package in time.

Another thing is that we do not compare ourselves with Stefans business, though will always say only high prises for his job and service, where we're sending each other mutual guests back and forth using both B&B's as their base and to acquire much needed info and knowledge.

Like I've stated previously we will send another copy to FRAnkfurt in case the first one doesn't arrive to your address so you will be able to get the bike from customs without problems.

Lost package for sure doesn't have anything to do with us, but with local postal services.

Cheers
Dooby